Business parcels
Send parcels to your private customers in Denmark and abroad, direct to door. Create a Customer Agreement, then you’re all set.
Your benefits with Parcels
PostNord adds a climate contribution for each parcel you send to your Danish customers
Follow the parcel with Track & Trace in the Customer Portal and in the PostNord App
Send parcels to your customers all over the world
Our business parcel products
You have several options, if you want to send business parcels with us.
FAQ
How is the parcel delivered
PostNord Parcel Locker and PostNord Service Point
We deliver parcels day-to-day Monday–Saturday to our parcel lockers and Parcel Shops in Denmark.
With PostNord Service Point, the recipient in Denmark can change the selected Parcel Shop to another one – until the parcel is sorted for the first time.
You can send PostNord Parcel Locker to recipients in the Nordics and PostNord Service Point to recipients in the Nordics as well as selected countries in Europe.
PostNord Home
n Denmark, we deliver PostNord Home day-to-day Monday–Friday during daytime hours. In selected areas, we also offer delivery between 16:00–21:00.
In Finland, Norway, and Sweden, parcels are delivered contact-free to the recipient’s address by default, unless you choose the services Personal Delivery or Signature Required.
In Denmark and the Nordics, the recipient can change the delivery location until the parcel is sorted for the first time. Delivery can be changed to a Parcel Shop. For parcels in Denmark and Finland, Norway and Sweden sent with Attended addon, delivery can be changed to contactless delivery up until delivery.
In Europe and the rest of the world, parcels are delivered in accordance with the regulations of the destination country.
PostNord Parcel
In Denmark, PostNord Parcel is delivered day-to-day Monday–Friday. As a general rule, we deliver before 16:00, but our service commitment is delivery before 18:00.
In the Nordics, Europe, and the rest of the world, parcels are delivered in accordance with the regulations of the destination country.
See delivery times for your customers abroad: Delivery times Parcels and PostNord Tracked
What is the maximum size of my parcel?
Minimum dimensions and weight of your parcels
Regardless of destination, your parcel must have these minimum dimensions:
1.5 cm x 15 cm x 10 cm. The parcel must weigh at least 150 grams.
Maximum dimensions and weight of your parcels
If a parcel exceeds the maximum dimensions and weight for the recipeint country, it will be returned to sender, usually within a week, and a fee will be charged. For international parcels under 35 kg the fee will match the sending fee. Read more in the terms and conditions for Parcels.
| PostNord Parcel Locker - Maximum dimensions and weight |
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| Denmark, Norway, and Sweden | Finland | |
| Dimensions | 42 x 49 x 60 cm | 42 x 49 x 60 cm |
| Weight | 10 kg | 20 kg |
| PostNord Service Point - Maximum dimensions and weight |
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| Denmark, Finland, Norway, and Sweden | Selected European countries | |
| Length | 150 cm | 100 cm |
| Length + circumference | 300 cm | 250 cm |
| Weight | 20 kg | 20 kg |
| PostNord Home and PostNord Parcel - Maximum dimensions and weight |
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| Denmark, Finland, Norway, and Sweden | Faroe Islands, Greenland, and Iceland | EU, Liechtenstein, Switzerland, and Great Britain | Rest of the world | |
| Length | 175 cm* | 150 cm** | 175 cm | 150 cm |
| Length + circumference | 300 cm* | 300 cm | 300 cm | 300 cm |
| Weight | 35 kg | 35 kg | 31,5 kg | 20 kg |
* In Denmark, until further notice, we accept parcels in lengths from 175 cm to 220 cm, and length + circumference = 360 cm, in return for payment of an Oversize surcharge.
** The maximum length of economy parcels sent to the Faroe Islands and Greenland is 175 cm.
How do i calculate volume weight?
Here is how you calculate volume weight
(Length in meters x width in meters x height in meters) x 280 kg/m3 = volume weight
Example: If you have a parcel, that weighs 2 kg and has the dimensions 0.5 m x 0.26 m x 0.29 m, you calculate the volume weight like this:
(0.50 m x 0.26 m x 0.29 m) = 0.0377 m3 x 280 kg/m3 = 10.556 kg
If the parcel's volume weight is larger than it's physical weight, the price is set according to the volume weight. The parcel in the example above will therefore be charged accordung to it's volume weight of 10.556 kg.
If a parcel exceeds the maximum dimensions and weight for the recipeint country, it will be returned to sender, usually within a week, and a fee will be charged. For international parcels under 35 kg the fee will match the sending fee. Read more in the terms and conditions for Parcels.
Collection or Drop-off of parcels
You can also drop off your parcels at the nearest drop-off point, which you can find here.
Do you offer compensation?
We offer compensation coverage of up to 4,800 DKK regardless of destination.
If you need to send parcels with a value over 4,800 DKK., they must be sent either with the additional service Value or you can take out a transport insurance.
Value
If your parcel contains valuable items such as cash, travel checks, credit cards, bearer bonds, precious metals (platinum, gold, silver), gemstones, jewelry, watches, jewels, pearls, furs, carpets, artworks, gift cards, tickets, or similar with a value over 4,800 DKK, it must be sent with the service Value. The value of the contents must not exceed 30,000 DKK per parcel. You can send parcels with the service Value to Denmark, the Faroe Islands, and Greenland.
For other destinations, you can purchase a Value shipment on postnord.dk.
Transport insurance
If your parcel contains other valuable contents than stated under "Value," you can send it with the service Transport Insurance.
Transport insurance can be taken out for each individual parcel – regardless of whether you are sending within Denmark, the Nordic countries, Europe, or the rest of the world. You can insure your parcel up to 100,000 DKK. The insurance is offered in collaboration with PostNord's partner If Forsikring and is subject to the insurance conditions applicable at any given time with If Forsikring. PostNord acts as an insurance intermediary and not as the insurer. The insurance agreement is made directly between you, as the policyholder, and If Forsikring.
If you have taken out transport insurance with your own insurance company, the parcel can be sent as a regular parcel.
Note: Transport insurance cannot be used if the contents of the parcel require it to be sent with the service Value.
Read the terms here: Insurance conditions
How do I pay customs for my international parcels?
Your parcels to destinations outside the EU customs union need customs clearance. This includes the Faroe Islands, Greenland, Norway and the United Kingdom. There are different types of customs documentation that must be completed depending on the consignment.
Read more about the details regarding customs, when you export: Customs when you export goods outside EU
Which countries can I send parcels to?
PostNord Parcel Locker: Denmark, Finland, Norway, and Sweden.
PostNord Service Point: In addition to the Nordic countries, you can send to Austria, Belgium, Czechia, Estonia, Finland, France, Germany Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia and Spain.
PostNord Home and PostNord Parcel: All destinations