Business parcels
Send parcels to your private customers in Denmark and abroad, direct to door. Get a quote and create a Customer Agreement, then you’re all set.
Your benefits with Parcels
PostNord adds a climate contribution for each parcel you send to your Danish customers
Follow the parcel with Track & Trace in the Customer Portal and in the PostNord App
Send parcels to your customers all over the world
Our business parcel products
You have several options, if you want to send business parcels with us.
FAQ
How long is the delivery time?
PostNord Parcel Locker and PostNord Service Point
We offer next-day delivery from Monday to Saturday to parcel lockers and parcel shops in Denmark.
MyPack Home
We provide next-day delivery for MyPack Home from Monday to Friday during daytime hours. In selected areas, we also deliver from 16:00 to 21:00
PostNord Parcel
See delivery times for your customers abroad: Delivery times Parcels and PostNord Tracked
What is the maximum size of my parcel?
Minimum dimensions and weight of your parcels
Regardless of destination, your parcel must have these minimum dimensions:
1.5 cm x 14 cm x 9 cm. The parcel must weigh at least 100 grams.
Maximum dimensions and weight of your parcels
If a parcel exceeds the maximum dimensions and weight for the recipeint country, it will be returned to sender, usually within a week, and a fee will be charged. For international parcels under 35 kg the fee will match the sending fee. Read more in the terms and conditions for Parcels.
| PostNord Parcel Locker - Maximum dimensions and weight |
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| Denmark, Norway, and Sweden | Finland | |
| Dimensions | 42 x 49 x 60 cm | 42 x 49 x 60 cm |
| Weight | 10 kg | 20 kg |
| PostNord Service Point - Maximum dimensions and weight |
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| Denmark, Finland, Norway, and Sweden | Selected European countries | |
| Length | 150 cm | 100 cm |
| Length + circumference | 300 cm | 250 cm |
| Weight | 20 kg | 20 kg |
| MyPack Home and PostNord Parcel - Maximum dimensions and weight |
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| Denmark, Finland, Norway, and Sweden | Faroe Islands, Greenland, and Iceland | EU, Liechtenstein, Switzerland, and Great Britain | Rest of the world | |
| Length | 175 cm* | 150 cm** | 175 cm | 150 cm |
| Length + circumference | 300 cm* | 300 cm | 300 cm | 300 cm |
| Weight | 35 kg | 35 kg | 31,5 kg | 20 kg |
* In Denmark, until further notice, we accept parcels in lengths from 175 cm to 220 cm, and length + circumference = 360 cm, in return for payment of an Oversize surcharge.
** The maximum length of economy parcels sent to the Faroe Islands and Greenland is 175 cm.
How do i calculate volume weight?
Here is how you calculate volume weight
(Length in meters x width in meters x height in meters) x 280 kg/m3 = volume weight
Example: If you have a parcel, that weighs 2 kg and has the dimensions 0.5 m x 0.26 m x 0.29 m, you calculate the volume weight like this:
(0.50 m x 0.26 m x 0.29 m) = 0.0377 m3 x 280 kg/m3 = 10.556 kg
If the parcel's volume weight is larger than it's physical weight, the price is set according to the volume weight. The parcel in the example above will therefore be charged accordung to it's volume weight of 10.556 kg.
If a parcel exceeds the maximum dimensions and weight for the recipeint country, it will be returned to sender, usually within a week, and a fee will be charged. For international parcels under 35 kg the fee will match the sending fee. Read more in the terms and conditions for Parcels.
Where can I hand in my parcels?
You have several options to hand in your parcels:
- You can hand them in at a PostNord Parcel Shop
- You can hand them in at a Business Drop-Off.
Find your nearest PostNord Parcel Shop or Business Drop-Off here: Find os
Can I have my parcels picked up at my address?
We can collect your parcels at your address as a set agreement or from time to time. Read more about Consignment collection.
Do you offer compensation?
We offer compensation up to DKK 4,800 regardless of the recipient country.
If your parcel contains cash, gold, silver, watches, jewelry, or other valuable items worth more than DKK 4,800, it must be sent using the Insured Items service.
For other consignments that have a high value, but where there is no requirement to send it with the Insured Items service, you can purchase transportation insurance of up to DKK 100,000.
How do I pay customs for my international parcels?
Your parcels to destinations outside the EU customs union need customs clearance. This includes the Faroe Islands, Greenland, Norway and the United Kingdom. There are different types of customs documentation that must be completed depending on the consignment.
Read more about the details regarding customs, when you export: Customs when you export goods outside EU