Flexible delivery
See your options here for receiving your shipments in the most convenient way.
Recipient Flex
Have your parcels delivered at your address - even when you're not at home.
With Recipient Flex, you don't have to be home to have your parcels delivered. You simply make an agreement with us to deliver the parcel to an agreed location at your address. It's as easy as that. Watch this video to find out how to sign up for Recipient flex: How to sign up for Recipient Flex.
- All households can get Recipient Flex (except holiday homes).
- You will be notified when we have placed the parcel at the agreed location.
- The PostNord App shows you a picture of the parcel at the location (as soon as you are MitID-validated).
- Small parcels are placed in your mailbox.
Once the parcel is placed at the agreed location, our liability ceases and you are responsible for the parcel. When you sign up for Recipient Flex, everyone in your household is automatically enrolled.
FlexChange
Give us a one-time authorisation to place a specific parcel if you are not home.
If you don't want us to place your parcel every time, and don't want to be a regular subscriber to Recipient flex, you can use FlexChange. With FlexChange, you can give us a one-off authorisation to place a specific parcel if you are not at home to receive it.
Collect
Collect your parcel in our Parcel Shops or our Parcel Lockers.
Parcel Shop
You will be notified via SMS, email, PostNord App or form when you can collect a parcel from the Parcel Shop.
When you collect your parcel, you will need to show ID and in some cases also sign for the delivery.
You can also let someone else pick up your parcel in the Parcel Shop by giving a power of attorney.
Parcel Lockers
You will be notified via text message, email, the PostNord app or a notification card when your parcel is ready for collection. After that, you have seven days to collect it.
Depending on the type of parcel locker, you can collect your parcel in one of the following ways:
Parcel Locker (Pakkeboks):
Your will receive two PIN codes that you must enter on the Parcel Locker (Pakkeboks) screen, after which the parcel locker door will open.
Parcel Locker (Nærboks):
Download and open the PostNord App on your phone. With Bluetooth activated and with a single click, the parcel locker door will open when you are close to the Parcel Locker (Nærboks).
Parcel robot:
You will receive a QR code and PIN code, and you choose which one you want to scan at the parcel robot, after which the parcel robot door will open.
Poste Restante
Get your mail delivered to a PostNord Parcel Shop of your own choosing.
If you are staying at a location where you do not have a permanent address, you can have your consignments delivered to a PostNord Parcel Shop of your choice.
The sender must write the following on the front of the consignment:
- Your name or a company name
- The specific PostNord Parcel Shop including address, postcode and city where you want to collect the shipment
- The designation ‘Poste Restante’
When you collect your mail, you must provide your name and show proof of identity.
We only keep your mail for 14 days, after which it will be returned to the sender.