Customer Portal
The Customer Portal gives you a status on shipments, you will find practical information, and you can chat directly with Customer Service and much more.
Become a customer and get access
When you are a business customer, the Customer Portal is an important portal that gives you the necessary overview and tools to handle your shipments. Below you will get a short walk-trhough of how you can use the portal. For a deeper insight, visit our info pages, which are placed on the portal but accessible without being logged in.
Are you not yet a business customer? Create a customer agreement.
Are you a customer but without access?
If you are already a business customer but with no login, you can create a user or administrator login via the button below. If you create a user login, the administrator in your company will get a notification about having to accept the creation. If the administrator is no longer employed in your company, another user in your company can contact Customer Service via chat in the portal in order to get the administrator role. Alternatively, you can contact your sales rep to get the role your self.
What do I get in the Customer Portal?
PostNord Send allows you to create shipping labels, view and reuse previous shipments, track parcels, and manage your deliveries online, quickly and easily.
Find detailed information about your shipments' journeys, and where they are located. In Track Shipments, you have the full overview of your shipments and you will find information such as shipment weight, product type and which services that are connected to the shipments in question.
Find reports and statistics of your shipments to look into specific shipment groupings or get a report on the environmental footprint of your shipments.
Add more administrators to your company and limit or add rights for them. It is always visible who made which shipments so you can keep the overview.
Write messages or chat with Customer Service Business directly in the Customer Portal. Apart from that, you will find video guides for subjects such as 'Print labels in the Customer Portal', 'Stop the parcel and return it', 'Creation of claims' etc.
Get a quick overview of the Customer Portal
In the video, we briefly explain the basic features, but the Customer Portal of course offers much more. Log in here and discover how easy it is to keep track of your parcel shipments with the Customer Portal.
Remember, you need to be registered as a customer before you can log in to the Customer Portal. If you are not yet a customer, see the benefits of becoming one right here.
