PostNord Return
Make it easy for your customers to return items back to you, regardless of whether they are private or business customers. Get a quote and create a Customer Agreement, then you’ are all set.
Return Drop off
Make returns easy for your customers
- Use QR codes for more environmentally friendly returns for your customers in Denmark and Sweden.
- With a QR code, you make returns more environmentally friendly.
- Return parcels can be dropped off at Denmark’s largest network of PostNord Parcel Shops and Parcel lockers.
- Your customers will receive a receipt upon drop off, and the parcel can be followed the whole way.
PostNord Return Drop Off can be delivered in all PostNord Parcel Shops and via the red PostNord Parcel boxes in Denmark. Your customers can also use our Nærbokse for returns. They book a room in a Nærboks via the PostNord App, and then place the return package in the reserved room. Your customers in the Nordic region and a number of European countries can also return their goods to you with PostNord Drop off.
Digital return
Make it easy for your customer to return
Optimize your customers' return experience by using our digital return solutions - with consideration for the environment. Your customers receive a QR code, which they show a PostNord Parcel Shop to have the return label printed. Digital return is possible in Denmark and from Norway and Sweden.
You can create your digital return solution with us in different ways:
- In the Customer Portal based on your outgoing packages
- Via PostNord's return portal
- Directly towards our API in the Developer Portal
- Via your shipping system and other third parties who can implement digital returns
Return Pickup
Let us pick up return parcels from your private customers’ homes
- Your customers can have the return parcel picked up from home.
- Your customers decide the pickup day themselves.
- Your customers will receive a receipt upon pickup, and the parcel can be followed the whole way.
With PostNord Return Pickup, you can offer your customers a flexible return solution.
Return Pickup request
Let us pick return parcels from your business customers
- Your business customers will have the return parcel picked up from their business address.
- We will print and bring the return label when we pick up the parcel.
- Your business customers will receive a receipt for the pickup, and the parcel can be followed the whole way back to you.
With PostNord Return Pickup requests, you can offer your business customers a smooth return solution.