PostNord Return
Make it easy for your customers to return items back to you, regardless of whether they are private or business customers. Get a quote and create a Customer Agreement, then you’ are all set.
Return Drop off
Make returns easy for your customers
- Let your customers return easily with a prepaid return label.
- Use QR codes for more environmentally friendly returns for your customers in Denmark and Sweden.
- Return parcels can be dropped off at Denmark’s strongest network of Parcel Shops and Parcel Lockers.
- our customers receive a receipt for the drop-off, and the parcel can be tracked all the way.
PostNord Return Drop Off can be dropped off at all parcel shops and via the red PostNord parcel lockers in Denmark. Your customers can also use our “Nærbokse” (Near Boxes) for returns. They book a locker in the Nærboks via the PostNord app and then place the return parcel in the reserved locker. Your customers in the Nordics and several countries in Europe can also return goods to you using PostNord Drop Off.
Digital return
Make it easy for your customer to return
Enhance your customers' return experience by utilizing our eco-friendly digital return solutions. In Denmark, Sweden, and Norway, customers receive a QR code, which they present at the parcel shop to print their return label. In Finland, PostNord's return portal can be used.
You can create your digital return solution with us in different ways:
- In the Customer Portal based on your outgoing packages
- Via PostNord's return portal
- Directly towards our API in the Developer Portal
- Via your shipping system and other third parties who can implement digital returns
Return Pickup
Let us pick up the return parcel from your private customers’ homes
- Your customers have the option to have the return parcel picked up at home.
- Your customers can choose the pickup day themselves.
- Your customers receive a receipt for the pickup, and the parcel can be tracked all the way.
With PostNord Return Pickup, you can offer your customers a flexible return solution.
Return Pickup Request
Let us pick up the return parcel from your business customers
- Your business customers have the return parcel picked up at the business address.
- We will pick up the parcel the next business day if you create the EDI before 18:00.
- We print and bring the return label when we pick up the parcel.
- Your business customers receive a receipt for the pickup, and the parcel can be tracked all the way back to you.
With PostNord Return Pickup Request, you can offer your business customers a smooth return solution.
You can book return from thes countries
Return Drop Off
Denmark
Sweden
Finland
Norway
Austria
France
Germany
Iceland
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Return Pickup
Denmark
Sweden
Return Pickup Request
Denmark
Sweden
Finland
Austria
Croatia
Czech Republic
France
Germany
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Switzerland