Practical information for parcel products

Before receiving your consignments, we need your Electronic Transport Orders (EDI) using a distribution system.

For you to book your consignment and create shipping labels, you need to have a distribution system, also called a TA system (Transport Administration). Read more about distribution systems here. 

All parcels must be packaged securely in relation to the contents and in a way that prevents damage to other shipments. Parcels should be packaged in such a way that they can be machine-sorted whenever possible. Parcels that require special handling or cannot be machine-sorted will incur a surcharge. 

Get tips and advice in our Packaging Guide.

When sending heavy parcels, it’s important to mark them correctly so we can handle them safely.

Parcels over 20 kg

• Label the parcel with the barcode label “>20 kg”. This applies to parcels within Denmark and abroad.
• For parcels to Sweden, you must also add the “Heavy” service in EDI and attach the label on three sides of the parcel.
• You can order the barcode label from PostNord’s Webshop under "etiketter, plastlommer m.m."

Heavy Parcels to Germany – Regulatory Requirement

To comply with German regulatory requirements, you as a PostNord customer must actively ensure that the correct physical weight for all parcels over 10 kg and 20 kg sent to Germany is entered in EDI.
When you register the weight correctly in EDI, the legally required marking will automatically appear on the shipping label in the form of a weight icon.
If the weight is not entered correctly, the parcel will not meet German regulatory requirements, which may result in delays or rejection of the parcel.

What you need to do

• Always enter the precise physical weight in EDI when sending parcels to Germany.
• Check that the shipping label displays the correct weight icon (10 kg or 20 kg).  

The barcode label can be ordered via PostNord's Webshop (in Danish). You will find it under "etiketter, plastlommer m.m".

When we collect parcels from you, there may be a requirement for parcels to recipients in Denmark to be sorted according to whether the parcels are to be delivered east or west of the Great Belt (Storebælt) Bridge.

Download guidance below and read how to label your mail container/pallet. You can also see how parcels with certain services should be labelled.

Sorting parcels for the east of the Great Belt (Storebælt) Bridge
Sorting parcels for the west of the Great Belt (Storebælt) Bridge

You can send parcels with a limited amount of dangerous goods. As the sender, you are responsible for ensuring that transportation is allowed.

The Positive List is an overview of the substances and items (UN numbers) that can be sent with PostNord by agreement. If the product’s ADR classification (UN number, name, class, etc) is on the list, we can transport the product.

Read more about dangerous goods in limited quantities and find UN numbers for these.

All consignments to countries outside of the EU Customs Union must clear customs (including the Faroe Islands and Greenland).

Read more about customs duties when exporting.

Delivery times for your customers in Denmark

PostNord Home

We deliver PostNord Home next day, Monday to Friday during daytime hours. In selected areas, we deliver from 16:00 to 21:00.

PostNord Parcel

We deliver PostNord Parcel next day, Monday to Friday, generally before 16:00, but our service goal is before 18:00.

PostNord Parcel Locker and PostNord Service Point

We deliver PostNord Parcel Locker and PostNord Service Point next day, Monday to Saturday.

Delivery times for your customers with PostNord Tracked and PostNord Untracked: See delivery times

Pick-up deadlines for your customers in Denmark

Parcels delivered directly to parcel shops or parcel lockers in Denmark must be picked up by your customer within 7 days. This also applies to parcels that we attempted to deliver to the customer’s home but were subsequently placed in a parcel shop for pick up.