Reopening of Denmark and Europe
Update from the 14th of May
Reopening may result in some delays
Fortunately, we are now experiencing a reopening of Denmark and many of the European countries around us. Parcels that have been waiting for a long time in other countries are now flowing across the borders to us in large quantities, and activity is also generally increasing in this country as well. This means that even more parcels are now arriving, in addition to the large quantities that we are already handling.
We are therefore currently hiring more distribution staff, and also have extra staff for weekends. We are doing all we can to get the parcels delivered on time. However, there is a risk that some parcels may be delayed by 1-2 days. It may be worthwhile informing your customers about this at your check-out and on your website. We thank you for your understanding and patience in this regard.
Everyone at customer service is of course ready and happy to help answer any questions you may have. But they are also extraordinarily busy at the moment as well, which can result in longer waiting times than usual. You can always find out where your parcel is in PostNord’s Customer Portal, and your customers can get the latest information via Track & Trace at postnord.dk or in our app.
Update from the 4th of May
Collect parcels to Europe
It is now possible to send Collect parcels within Europe again
Stores in several European countries are now starting to open again, after having been temporarily closed due to corona. This also applies to many of the stores that act as parcel collection points. It is therefore now possible again for our corporate customers to send DPD Export parcels, such as Collect, to the following countries:
Austria, Belgium, Estonia, France, Germany, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, and Portugal.
As Collect parcels can now be sent to several European countries again, our api has been updated and your customers will be able to see the collection points in the countries to which Collect parcels can currently be sent.
However, not all the collection points in the countries on the list are open, so if the parcel is sent to a store that is still closed it will be redirected to a collection point that is open and as close to the intended destination as possible. At the same time, a message will be sent to your recipient customer stating from where the parcel can be collected.
It is still not possible to send Collect parcels to the UK or Spain, as the collection points there are generally still closed. But it is possible to send parcels for home delivery to these two countries.
We will let you know as soon as it again becomes possible to send Collect parcels to the UK and Spain.
Longer delivery times for parcels sent to and from abroad
This is still a special situation that we are in because of the coronavirus crisis, so longer delivery times should be expected for parcels coming into and going out of the country. Once the parcels arrive in Denmark and the Nordic region, delivery times are close to normal. However, we have noticed that it is often the case that there is a longer delivery time than usual before parcels from abroad arrive at the Danish border, and similarly parcels sent abroad are taking longer than normal once they leave the country. This is because there are a large number of stranded parcels in some countries, and in many places in Europe there are big piles of parcels that now have to be processed, because parcel deliveries have to a greater or lesser extent been on hold for a period of time there. We expect such delays to continue for quite some time, and the situation will only slowly improve as the spread of the coronavirus in the various countries becomes more and more under control.
Update from the 28th of April
Less than 1% of all parcels are taking more than two days to arrive
People in Denmark are still buying a lot online. Parcels volumes are at a level similar to Christmas again this week. In recent weeks, we have been working extremely hard to handle the very large volumes of parcels that have had to be delivered since Easter, and we are now very close to achieving a good situation. Virtually all the parcels are arriving on time, and 99% of parcels are arriving with no more than one extra day of transit. Delays are primarily being experienced in central Copenhagen. We will therefore again deliver parcels at the weekend there. We expect the entire backlog of deliveries to have been cleared by the beginning of this week.
Post offices and collection points
It is also in central Copenhagen that there has been the most pressure on collections from our post offices and collection points. In some places, this has caused long queues because there are also special corona guidelines about distancing etc. that have to be followed. We, of course, ensure compliance with these, and some of our locations in central Copenhagen have had to move parcels from one post office to another nearby post office. We let your customers know if this happens.
In general, however, parcel collections are running smoothly from the vast majority of our collection points. More and more of the post offices and collections points that had to close at the beginning of the corona crisis are also reopening. We now have just 30 locations that are temporarily closed and thus have a distribution network with 1,570 service points from which your customers can collect their parcels.
Parcels from China and exports/imports
It is also noticeable that the inflow of letters and parcels from China in particular has started again in earnest. Items are flooding in and we have received 70,000 consignments in the last two days.
The US Postal Service has for some time faced significant challenges in finding transport out of the country for items of mail. And although there has been a slight improvement in the last few days, it is to be expected that shipments from the United States to Denmark may still take much longer than usual. At the moment, it looks likes there will be delays in shipping times from the United States for the next few months.
Collect to Europe
Finally, we are constantly keeping track of the situation at our delivery points in Europe, so that we can start allowing our customers to again send parcels as Collect to their customers in other European countries, via the DPD network. We can see that things are slowly opening up, but we still recommend that all parcels intended for European recipients are sent as parcels for home delivery. We will inform you as soon as European consignments can be sent as Collect parcels again.
Update from the 15th of April
Parcel deliveries may take a few extra days
Consumers in Denmark really hit the online stores during the Easter period. Parcels are streaming in and many of you must be at least as busy as we are. Parcel volumes are currently higher than in the days immediately after Black Friday, and we expect this situation to continue over the next few days.
We are doing everything we can to get all the parcels delivered as quickly as possible, but this is a very unusual situation, with an incredible number of parcels that need to be processed within a short period of time, and special corona measures designed to take care of all of us in place. Unfortunately, this means that it is currently taking a few days longer than normal to deliver some of the parcels. We thank you for your understanding and patience in this regard.
As always, your customers can keep track of how far their parcels have come using Track & Trace in our app and on our website www.postnord.dk.
Update from the 7th of April
News: Home deliveries on Saturday, April 11 due to an extraordinary large volume of parcels
We, like many of you, are experiencing a lot of busy activity, which is very nice. There is strong growth in our domestic parcels i.e. parcels sent from Danish online stores to Danish consumers. Parcels volumes are currently around the amounts that we usually see in the peak period between Black Friday and Christmas – a period we normally plan months in advance, with an increase of 30% in terms of staff numbers.
The current exceptional quantities mean that your customers may be experiencing slightly longer delivery times at the moment. Our mail carriers have been working a lot, with long hours, for quite some time. We are doing everything we can to ensure that all the parcels are delivered before Easter, but please note that it may take longer than next day delivery.
Due to the large quantities, we will be making home deliveries, to the extent needed, on Saturday, April 11. This means that on Saturday, deliveries will be made BOTH for collect (as usual) and home (extra) if needed, so that we ensure that all parcels delivered by Tuesday, April 7 arrive by Easter.
Longer opening hours in retail stores over Easter
As a result of the longer opening hours in retail stores over Easter, collect parcels and notified consignments can be collected there during the entire post office opening hours. In other words, in addition to on Saturday, April 11, parcels can also be collected on Thursday, April 9 and on Easter Day (April 12), when the stores would normally be closed.
Update from the 31th of March
Our list of countries to which it is still possible to send mail has just been updated. China is on the list again and Malta is unfortunately off:
This means that mail can currently be sent to the following countries:
- All EU countries except Cyprus and Malta. Mail can also be sent to Canada, China Iran, Iceland, Hong Kong, Japan, Liechtenstein, Norway, Qatar, Russia, Switzerland, Singapore, the United Kingdom, South Korea, Turkey, Vietnam, Ukraine and the United States. Mail can also still be sent to Greenland and the Faroe Islands.
A number of countries have stopped mail shipments to Denmark. It is therefore not currently possible to receive mail from the following countries:
- Peru, Moldova, Honduras, French Polynesia, Tunisia, Romania, Sri Lanka, Panama, Spain, Kuwait, Mongolia, Jamaica, Philippines, Lebanon, Malaysia, Myanmar, Surinam, Cyprus, Bulgaria, Mauritius, Mexico, Morocco, New Caledonia , Colombia, Montenegro.
However, the situation changes very quickly, so it is recommended to check with the sender abroad that mail can be sent to Denmark. At the same time, it should be expected in general that letters and parcels sent across international borders may experience delays due to Covid-19.
Update from the 26th of March
- All EU countries except Cyprus. Mail can also be sent to Canada, Iran, Iceland, Hong Kong, Japan, Liechtenstein, Norway, Qatar, Russia, Switzerland, Singapore, the United Kingdom, South Korea, Turkey, Vietnam, Ukraine and the United States. Mail can also still be sent to Greenland and the Faroe Islands.
- Italy, Peru, Moldova, Honduras, French Polynesia, Tunisia, Romania, Sri Lanka, Panama, Spain, Kuwait, Mongolia, Jamaica, Philippines, Lebanon, Malaysia, Myanmar, Surinam, Cyprus, Bulgaria, Mauritius, Mexico, Morocco, New Caledonia , Colombia, Montenegro.
Update from the 19th of March
Stop for Collect parcels to a number of European countries
More and more European countries are now ordering the closing of stores, including parcel collection points. It is therefore not currently possible for our corporate customers to send export parcels, such as MyPack Collect, to the following countries:
MyPack Home can be used for export parcels
It is still possible to send parcels for home delivery, so corporate customers are encouraged to send consignments using MyPack Home, which will continue to be delivered to the home addresses of recipients. However, due to measures to prevent the spread of the coronavirus, longer delivery times are expected for all countries.
Shutdown of “Return Dropoff”, but “Collection Request” still available
Because of the closure of many collection points in the 14 countries listed, it will also not be possible for customers in those countries to return parcels to Danish senders. It is therefore not currently possible for our corporate customers to use the “Return Dropoff” service. As an alternative, collection at the customer’s home can be ordered, i.e. the “Collection Request” service.
Update from the 18th of March
Logistics for shopping malls
The government yesterday announced a temporary closure of a number of stores, including those in shopping malls. This will, of course, affect logistics relating to shopping malls for a period of time. We are now discussing with the individual stores in the shopping malls, etc., what to do with their shipments during the temporary closure. We can either continue to make deliveries or return goods to the sender. We are working locally to get all the agreements signed with the stores today. If some stores have the option to store stock or run an online shop from the back office, we would very much like to help them continue with that, despite the difficult current situation.
1,560 of our 1,600 collection points are still open
The government’s recent measures regarding the temporary closure of shopping malls and certain types of stores has had virtually no impact on PostNord’s network of collection points. In shopping centers we mainly have collection points in grocery stores, and these will continue to be open and be able to hand out parcels. In total, we currently have around 1,560 collection points open across the country, where Danes can continue to pick up their parcels - as well as parcel locker terminals (Pakkebokse) and local parcel lockers (Nærbokse). Only a few of our collection points – currently around 40 – are temporarily closed. If a collection point is temporarily closed, the parcels are moved to a nearby collection point and the customers notified accordingly. There is also an option to order the delivery of a parcel to a specific collection point in our app. However, we are well aware of the fact that the situation can change quickly, so we have contingency plans in place to enable us to maintain a nationwide network of locations where Danish people can pick up their parcels even in the event of further closures. Many companies, online shops and members of the public depend on us continuing our distribution of letters and parcels, and we are doing everything we can to ensure that we continue to run an as normal a service as possible. We do this while also ensuring we take good care of our customers and employees.
Stop for Collect parcels to France and Germany
In France and Germany, a large number of stores have been closed to reduce the spread of the coronavirus. This also means that the collection points there are closed, so it is currently not possible to send Collect parcels to these two countries. However, parcels can instead be sent using the Home service, as these continue to be delivered to recipients in France and Germany. We expect this to also be the case in other European countries in the near future. The latest information is available at https://www.postnord.dk/driftinformation/coronavirus-mail-distribution-continues.
Update from the 16th of March
The borders are closed | Mail distribution continues – new initiatives
Many airlines are now interrupting their services to and from Denmark on account of the new coronavirus, at the same time as countries around the world are closing their borders. This is naturally affecting a large proportion of the international mail that is sent from Denmark.
We have spent the past few days working to find alternative routes for mail leaving Denmark and we have been successful in many cases. For this reason, it is still possible to send letters and parcels from Denmark. This applies to mail to the following countries:
- all EU Member States, Australia, Canada, Hong Kong, Iceland, Japan, Liechtenstein, Norway, Russia, South Korea, Switzerland, the United Kingdom and the United States. In addition, we are maintaining mail deliveries to Greenland and the Faeroe Islands.
Unfortunately, this does mean that it is not possible to send mail to countries that are not on the list. As of today’s date, we will therefore no longer be accepting mail for delivery to the countries that are not on the list. Letters and parcels that are nevertheless mailed to any of the countries that are not on the list will be stored at PostNord until it is possible to resume deliveries to the country in question. Once a mail consignment has been delivered to PostNord, it will not be possible to have it returned because it is not possible in practice to find the individual consignments.
The carriage of letters and parcels to those countries that are on the list will involve road or sea transport, so it must be expected that delivery will take a little longer than normal.
The most recent information we received this morning indicates that goods are passing national borders (both blue and green) without significant delays. We will naturally post updates as and when the situation changes.
PostNord is closely monitoring the situation and we will do everything in our power to ensure your consignments reach their destination as quickly as possible. We are continuing to work on identifying additional alternative ways to transport mail out of the country, and the list may change over time.
Moreover, we are awaiting clarification concerning Collect parcels on the markets of southern Europe, and we will let you know as soon as new information becomes available in this regard.
Mail to Denmark from other countries is also being affected by the numerous initiatives coming into effect around the globe to limit the spread of the new coronavirus. Visit the PostNord website at https://www.postnord.dk/quick-finder/dagenspost for information (in Danish) about how this is affecting mail to Denmark.
When we deliver letters and parcels, we do everything we can to take care of our customers and employees. We have therefore prepared some new initiatives:
👉 We can sign on behalf of customers:
The parcel courier or employee at the post office can sign for customers using a special COVID19 signature on our scanners. This makes it possible to avoid all physical contact.
👉 One-time authorization to leave parcels without contact:
As a recipient customer, you can hang an authorization on your door permitting PostNord to place the parcel outside the door or in another location at your address. This also helps avoid physical contact.
Why the mail must make it out!
Mail distribution is vital for Danish infrastructure, and numerous citizens and businesses are dependent on our ability to deliver their letters and parcels. Deliveries can, for example, involve parcels of medicine crucial to life, samples being sent to or from hospitals, or products for elderly people. Moreover, all kinds of enterprises are dependent on our delivering goods to them so that they can keep their production – and thus their business – running. And, of course, letters remain an important source of information for a great many citizens. That is why we are continuing to distribute letters and parcels in a responsible manner, even though the world is in the grip of the new coronavirus.
We thank you for your understanding and will be in touch with additional information as soon as the situation regarding international mail – or other factors – changes. If you have any questions, please do not hesitate to call us on +45 70 11 12 30.
Best regards, Henrik Larsen, Head of Customer Service