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Mail deliveries during Covid-19

We are still in an unusual situation due to the coronavirus, and this may affect your mail deliveries. 

 

Updated November 24, 2020

Covid-19: Mail and postal affected in the following countries

Due to the current Covid-19 situation, it’s no longer possible to send or receive packages or mail from the following countries:

Angola, Barbados, Bermuda, Burkina Faso, Eritrea, Jamaica, Panama and Trinidad & Tobago.

 

Updated November 6, 2020

COVID-19: PostNord continues to operate in North Jutland municipalities

The government's new restrictions in seven North Jutland municipalities have created a very special situation for PostNord’s distribution and collection of goods, letters and parcels in the area. Yesterday, PostNord began the implementation of a completely new set-up for its activities in the area, so that the collection and distribution of letters, parcels and goods can continue while compliance with the government’s requirements and recommendations is also ensured.

PostNord is an important part of the critical Danish infrastructure, and we will strive to keep operations as close to normal as possible in the affected North Jutland municipalities. However, major reorganizations must be made, with completely new set-ups and routes for how goods, letters and parcels are brought into and out of, and transported around the municipalities. As our employees have also worked across municipal boundaries, we will have a number of employees who have to perform new tasks in new areas to which they are not accustomed. It is therefore inevitable that irregularities and delays will occur in this very special situation, but we will do everything we can to ensure that citizens, business customers and our partners receive the best possible service. So you can count on the agreements you have with PostNord, but you will have to expect a few small and perhaps somewhat bigger bumps along the way to make it a success. We thank you for your understanding and patience in this regard. In the coming hours and days, we will continue the planning, and at present we cannot provide more detailed information than we have provided here. We will keep you informed with the latest updates. Take care of each other!

 

Updated November 6, 2020

COVID-19: Letters, parcels and goods in North Jutland
Yesterday, the government announced special restrictions that will apply to 7 municipalities in North Jutland until December 3. The new restrictions will also affect PostNord’s operations in the area during that period. Today, Friday, PostNord will carry out normal collection and distribution, which includes everything. We have items such as critically important letters, parcels and goods to deliver to citizens and businesses in the affected municipalities. These include, for example, medicines and hygiene articles for elderly people. We will of course ensure that our employees keep their distance and wear a mask or visor when moving around in public spaces. We are also in close contact with the authorities and are working on arranging our collection and distribution so that we comply with the authorities’ requirements in the 7 municipalities going forward. It has not yet been decided exactly how that will look, but we will inform you as soon as we have more details. This also means that our customer service staff unfortunately cannot yet provide any additional information or answer questions about upcoming guidelines.

 

Update November 2, 2020 

France locks down due to Covid: Here is how it affects parcel deliveries to France

Several European countries have locked down their countries again, due to the current Covid-19 situation. In France, 30 % of the delivery points PostNord uses through the DPD network has been temporarily closed. This affects our business customers who will have fewer delivery points than usual. The temporarily closed delivery points have been removed from the API and therefore cannot be chosen as delivery points, until they open again. If our business customers had a package on the way to one of the temporarily closed delivery points in France, the package will be returned.

Post offices continue to be open in France, and in general, delivery to France works as usual; although longer delivery times is to be expected due to the current Covid-19 situation.

 

Mail sent to destinations abroad

Mail can now be sent to the vast majority of destinations again. Destinations to which mail still cannot be sent are listed here:

Bahamas, Bolivia, Brunei, Chile, Cuba, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Fiji, French Guiana, Guadeloupe, Honduras, Libya, Martinique, Mauritius, Papua New Guinea, Paraguay, Peru, Reunion, Sierra Leone, Somalia, Syria, Turkmenistan, Venezuela, Yemen.

 

Longer delivery times for mail sent to and from abroad

Once mail arrive in Denmark and the Nordic region, delivery times are close to normal. However, it seems to be the case that there is often a longer delivery time than usual before mail from abroad arrive at the Danish border, and similarly mail sent to abroad are taking longer than normal once it leaves the country. This is among others due to the considerable volumes of stranded mail in some countries, and the fact that in many places in the world there are large backlogs of mail that now have to be processed.

 

How to avoid physical contact when parcels are delivered

If you want to avoid physical contact when parcels are delivered, the following options are available:

  • Confirmation of receipt by signing the parcel - alongside or on the parcel label. The parcel distributor then takes a photo of the signature and label, and it is updated in the scanner.
  • Hang a notice of authorization on your door, stating that we are allowed to leave the parcel by your door.
  • Sign up for Unattended Delivery (Modtagerflex), so that we have an agreement about where your parcels can be left. More information is available at: https://www.postnord.dk/en/receiving/flexible-delivery/unattended-delivery

 

PostNord follows all the recommendations issued by government authorities

PostNord is following all the recommendations issued by the government and the health authorities to help reduce the spread of the coronavirus. This means, for example, that all our employees work in line with the following:

  • Wash your hands or use antibacterial hand gel often
  • Cough or sneeze into your sleeve - not your hands
  • Avoid handshakes, kisses on the cheek and hugs - limit physical contact
  • Pay attention to hygiene and cleanliness - both at home and at work

The recommendations issued by the authorities are available at: https://coronasmitte.dk/en