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Parcels during peak 2020

Updated on the 25’th of November 2020

Safe and secure collection of parcels

At PostNord, we’re doing everything we can to ensure that Danes have a safe and merry Christmas – even when a record number of parcels need to be picked up. Naturally, the retail trade has the authorities’ attention right now due to the crowding that may result when people come to pick up the large quantities of parcels. That is why we, together with our retail partners, have pulled out all the stops to make the collection situation as safe and secure as possible. We already have Denmark’s strongest network, with 1,600 post offices and 1,600 parcel lockers, and in addition the following initiatives have been carried out:

New and additional locations:

  • 20 business collection points spread all over Denmark are ready to go, so parcels can also be picked up from them. Our business collection points have the capacity for large volumes and will therefore play a key role in taking the burden off post offices during the forthcoming peak period.
  • 1,000 new parcel lockers opened since Christmas 2019
  • 5 large new parcel towers at Bilka to be ready before Christmas, for parcels from PostNord
  • 10 large Silvan stores throughout the country have been prepared as collection points for PostNord parcels
  • Denmark’s largest parcel locker at Aarhus Railway Station

Measures taken at the post offices: 

  • Post offices to deliver parcels from nearby retail premises to reduce crowding
  • Separate parcel delivery from warehouses, café areas, containers, etc. in existing post offices to ensure safe delivery
  • Temping agency for urgent help in the stores
  • COVID 19 signature upon delivery – no physical contact
  • The post offices can scan parcels for the shelf all day to better manage customer flows in the store
  • Through small events, we are encouraging customers to pick up parcels during the stores’ off-peak hours, when there is more space
  • Signs urging customers to get their ID and 4-digit code ready while waiting
  • Material for the stores’ Facebook pages about collecting parcels quickly
  • We are encouraging consumers to buy parcel labels online via the PostNord app so they can quickly get a label printed for sending parcels

Collect parcels with new driving license app

The Danish authorities have just introduced a new driving license app that can also be used as valid ID. So it will also be possible for your customers to collect parcels at PostNord by presenting their digital driving license. It’s easy and safe.  

Updated on the 20’th of November 2020

Filled parcel boxes and post offices – inform your customers in advance

One of the things that we know in advance will be a challenge is full parcel boxes. These parcel boxes are a very popular pick-up location, and we are constantly installing more of them. However, the large quantities of parcels mean that some of your customers will have their parcels redirected to a nearby post office. The post offices will also be under volume pressure, which is why customers may also have to collect parcels from a different post office than the selected one. To facilitate this, we therefore encourage you to mention in advance that it might not always be possible to collect parcels from the selected location. This applies to both parcel boxes and collection points. It is recommended to state this information when customers choose a delivery location in the check out process.

More information is available here

1 week to go until Black Friday – are you ready?

With only one week to go until Black Friday, we are currently fine-tuning the final details so that we are fully-prepared for what is expected to be an all-time-high Black Friday.

Black Friday – what preparations have been made?

We have implemented a large number of initiatives to help us manage the parcel flow and, not least, to relieve the pressure on collection points. There will be more parcel delivery staff, some Christmas helpers at the post offices, and more vehicles and bicycles on the roads to deliver the numerous parcels to the homes of consumers and to our many collection points.

During calendar week 49, we will provide additional assistance to selected post offices across the country. This involves “rewarding” customers who pick up their parcels outside the busiest periods. We have prepared a little thank you for the help. The activity is being done in collaboration with the busiest post offices. We hope we can thereby increase awareness about the importance of picking up parcels either early or late in the day. This means less queuing and makes it easier to keep your distance.

From Tuesday November 24 – i.e. a month before Christmas – customers can enter their Track & Trace parcel number at www and immediately see if they have won. The link to the competition can be seen on the start page of from Tuesday. We are giving away 1,000 boxes of Anthon Berg chocolate and 10 giant Gold Bars just before Christmas. The aim is to create awareness of the parcel number, and to get parcels collected quickly. We are aware that post offices will have to handle large quantities of parcels, so the faster customers can collect them, the more space there will be on the shelves. The most important aspect, however, is ensuring that we take care of ourselves and each other in this time of corona.

On Monday, we will also start a nationwide campaign focusing on our delivery staff, who will be extremely busy in the upcoming period. We are ready and look forward to meeting both you and the customers out there with a smile.

Updated on the 17’th of November 2020

Set for a record-breaking Christmas

With Black Friday and the peak period just around the corner, PostNord is ready to move up a gear and handle the large volume of parcels that all the forecasts are predicting. We are already at a high level with significant volumes, and are currently expecting the peak period to have up to 30% more parcels than last year. We will thus go beyond all previous years – both in terms of the number of parcels that have to be delivered and also in terms of ensuring a safe Christmas, as in the midst of the greatest capacity pressure ever we also have to make sure everything is done safely with regard to corona. We have therefore loaded up with extra staff and equipment, and implemented measures to control parcel flows and relieve the load on collection points. 

  • 450 extra parcel couriers
  • 250 Santa’s helpers as an extra help
  • 450 extra delivery vehicles
  • 100 extra electric bikes

Furthermore, there will be around 200 extra local parcel lockers available, and collection points across the country have been upgraded with extra parcel scanners, parcel racks and even enlarged premises. All sails are set to create a safe and merry Christmas, with us handling record-breaking quantities of parcels while at the same time taking good care of our employees, customers and partners. However, there will be days during which we have to deliver up to 600,000 parcels in just a single day, and at such times it is inevitable that there will be a few parcels that perhaps take one to two days longer to arrive. We hope for your understanding in this regard during the busy Christmas season. However, we will do our best to ensure that parcels get through as quickly as possible, and that they all arrive before Christmas.  

Useful information about Christmas deliveries is available at (in Danish), including details of last posting dates and corona-secure options for you and your customers. One of the most useful recommendations is to use PostNord’s free app to, for example, track your parcels, sign up for Unattended Delivery (Modtagerflex) and check submission deadlines.  

Updated on the 4’th of November 2020

Hitting the peak 

There are a lot of parcels around at the moment. Last week, just over 50 percent more parcels passed through our terminals compared to the same week last year. This equates to an amount similar to the volume handled in calendar week 51 last year. So already in calendar week 44, we hit the peak levels from last year. Those who believe that the peak has already started are therefore probably quite right. It will be exciting to see how high we go. We are anyway in good shape to handle even more parcels. Plans have been drawn up, we have more vehicles, and additional staff have been hired. We are looking forward to the challenge. 

COVID-19 shuts down France

Several European countries have once again begun to shut down in the fight against COVID-19. In France, this means that 30% of the distribution points we use via the DPD network are now temporarily closed. For our business customers who send parcels to France via this network, fewer distribution points than usual are therefore available. The closed distribution points have been removed from the API and are therefore not visible at the moment, and cannot be selected as distribution points. If you are a business customer and have sent a parcel to a distribution point in France that has just closed, the parcel will be returned. Parcels can still be sent to France via the DPD network for home delivery. 

Post offices are still open in France, and mail can generally still be sent to France via the postal network. However, longer delivery times are to be expected due to COVID-19. 

We are constantly monitoring whether the COVID-19 restrictions in different countries affect the distribution of letters and parcels there. The latest information is available on our website.

Updated on the 28th of October 2020

Rapid development in Danish parcels

Following last Friday’s press conference and the most recent statement from the Danish Prime Minister regarding new restrictions to combat COVID-19, we have witnessed a rapid rise in the number of parcels processed. Over the past week, there have been days where we handled fully 44 percent more parcels than at the same time last year. The remarkable growth is primarily attributable to parcels from Danish companies. Looking at domestic parcels in isolation, the increase has reached as high as 59 percent. With purchases of items such as face masks, it is clear that Danish consumers have been quick to start preparing for the new restrictions to come into effect. There are also many consumers who have begun a kind of “comfort shopping”, now that it has again become clear how great an impact COVID-19 restrictions are having on everyday life.

More parcels to Collect Shops

Another slightly surprising trend this week is for a large number of Danish consumers to have ordered their parcels for shipment to one of our collection points. This is a completely opposite reaction in relation to the previous COVID-19 trend, where home delivery was the most common choice for parcel recipients. We anticipate that the division between parcels for collection and home delivery will change once more, with an increasing number of Danish customers choosing to have parcels delivered to their homes during the coming peak.


Updated on the 22nd of October 2020

Frozen holiday funds and large volume of parcels

As you know, COVID-19 continues to affect all parts of Danish society, and the epidemic will also have a major impact on Christmas shopping as a whole – including online. We expect even more people than usual to buy their Christmas gifts online, and we all face the prospect of a tremendously busy period in the coming months. As part of the run-up to Christmas, we have been waiting in great anticipation to see how the payment of frozen holiday funds would affect consumer behavior – particularly in relation to their online purchases.

We can see a marked increase – of 15% – in our own parcel volumes that came immediately after the frozen holiday funds were opened up for payment. At present, just over DKK 40 billion has been paid out of the total of DKK 59 billion in the account, and high consumer activity is being reported in many sectors. This indicates that many Danes have already put their frozen holiday funds into circulation and are saving them for Christmas and Black Friday to a lesser extent than expected. However, we still have a clear expectation that this Christmas will break all records for Christmas shopping online. Work with a large number of you is proceeding smoothly in preparation for this anticipated influx.

A Christmas focusing on safe delivery

One of our major focal areas regarding this year’s Christmas shopping is to ensure Danes remain safe while having their parcels delivered in the midst of the COVID-19 pandemic. We are currently in a close dialogue with our partners in the retail trade on how we can help manage the flow of customers to our drop-off points so that delivery can take place safely, with the appropriate social distancing.

We will also be opening pop-up drop-off points, so we can redistribute the flow of customers from several of our large drop-off points to temporary drop-off points with more space. However, this may mean that some of your customers will not be picking up their PostNord parcels where they usually do. Safety will also be the core message in our communication with consumers, and we will provide plenty of good advice on how to get your parcel delivered in a corona-safe way. This will include telling them about home delivery, Modtagerflex (Recipient Flex) and our solutions that ensure contactless delivery of parcels from PostNord.