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The distribution of mail will continue - new initiatives

Update from the 31th of March

Our list of countries to which it is still possible to send mail has just been updated. China is on the list again and Malta is unfortunately off:
This means that mail can currently be sent to the following countries:

  • All EU countries except Cyprus and Malta. Mail can also be sent to Canada, China Iran, Iceland, Hong Kong, Japan, Liechtenstein, Norway, Qatar, Russia, Switzerland, Singapore, the United Kingdom, South Korea, Turkey, Vietnam, Ukraine and the United States. Mail can also still be sent to Greenland and the Faroe Islands.

A number of countries have stopped mail shipments to Denmark. It is therefore not currently possible to receive mail from the following countries:

  • Peru, Moldova, Honduras, French Polynesia, Tunisia, Romania, Sri Lanka, Panama, Spain, Kuwait, Mongolia, Jamaica, Philippines, Lebanon, Malaysia, Myanmar, Surinam, Cyprus, Bulgaria, Mauritius, Mexico, Morocco, New Caledonia , Colombia, Montenegro.

However, the situation changes very quickly, so it is recommended to check with the sender abroad that mail can be sent to Denmark. At the same time, it should be expected in general that letters and parcels sent across international borders may experience delays due to Covid-19.

Update from the 26th of March

Our list of countries to which it is still possible to send mail has just been
updated. Unfortunately, it is no longer possible to send mail to Australia and
Cyprus, but it has been possible to establish links with Singapore, Qatar, Iran,
Vietnam, Turkey and Ukraine. This means that mail can currently be sent to the
following countries:

  • All EU countries except Cyprus. Mail can also be sent to Canada, Iran, Iceland, Hong Kong, Japan, Liechtenstein, Norway, Qatar, Russia, Switzerland, Singapore, the United Kingdom, South Korea, Turkey, Vietnam, Ukraine and the United States. Mail can also still be sent to Greenland and the Faroe Islands.
A number of countries have stopped mail shipments to Denmark. It is therefore
not currently possible to receive mail from the following countries:

  • Italy, Peru, Moldova, Honduras, French Polynesia, Tunisia, Romania, Sri Lanka, Panama, Spain, Kuwait, Mongolia, Jamaica, Philippines, Lebanon, Malaysia, Myanmar, Surinam, Cyprus, Bulgaria, Mauritius, Mexico, Morocco, New Caledonia , Colombia, Montenegro.
However, the situation changes very quickly, so it is recommended to check with
the sender abroad that mail can be sent to Denmark. At the same time, it should
be expected in general that letters and parcels sent across international borders
may experience delays due to Covid-19.


Update from the 19th of March

Stop for Collect parcels to a number of European countries

More and more European countries are now ordering the closing of stores, including parcel collection points. It is therefore not currently possible for our corporate customers to send export parcels, such as MyPack Collect, to the following countries:

  • Belgium
  • Estonia
  • France
  • Netherlands
  • Ireland
  • Latvia
  • Lithuania
  • Luxembourg
  • Poland
  • Portugal
  • Spain
  • UK
  • Germany
  • Austria

MyPack Home can be used for export parcels

It is still possible to send parcels for home delivery, so corporate customers are encouraged to send consignments using MyPack Home, which will continue to be delivered to the home addresses of recipients. However, due to measures to prevent the spread of the coronavirus, longer delivery times are expected for all countries.

Shutdown of “Return Dropoff”, but “Collection Request” still available

Because of the closure of many collection points in the 14 countries listed, it will also not be possible for customers in those countries to return parcels to Danish senders. It is therefore not currently possible for our corporate customers to use the “Return Dropoff” service. As an alternative, collection at the customer’s home can be ordered, i.e. the “Collection Request” service.

Update from the 18th of March

Logistics for shopping malls

The government yesterday announced a temporary closure of a number of stores, including those in shopping malls. This will, of course, affect logistics relating to shopping malls for a period of time. We are now discussing with the individual stores in the shopping malls, etc., what to do with their shipments during the temporary closure. We can either continue to make deliveries or return goods to the sender. We are working locally to get all the agreements signed with the stores today. If some stores have the option to store stock or run an online shop from the back office, we would very much like to help them continue with that, despite the difficult current situation. 

1,560 of our 1,600 collection points are still open

The government’s recent measures regarding the temporary closure of shopping malls and certain types of stores has had virtually no impact on PostNord’s network of collection points. In shopping centers we mainly have collection points in grocery stores, and these will continue to be open and be able to hand out parcels. In total, we currently have around 1,560 collection points open across the country, where Danes can continue to pick up their parcels - as well as parcel locker terminals (Pakkebokse) and local parcel lockers (Nærbokse). Only a few of our collection points – currently around 40 – are temporarily closed. If a collection point is temporarily closed, the parcels are moved to a nearby collection point and the customers notified accordingly. There is also an option to order the delivery of a parcel to a specific collection point in our app. However, we are well aware of the fact that the situation can change quickly, so we have contingency plans in place to enable us to maintain a nationwide network of locations where Danish people can pick up their parcels even in the event of further closures. Many companies, online shops and members of the public depend on us continuing our distribution of letters and parcels, and we are doing everything we can to ensure that we continue to run an as normal a service as possible. We do this while also ensuring we take good care of our customers and employees.

Stop for Collect parcels to France and Germany

In France and Germany, a large number of stores have been closed to reduce the spread of the coronavirus. This also means that the collection points there are closed, so it is currently not possible to send Collect parcels to these two countries. However, parcels can instead be sent using the Home service, as these continue to be delivered to recipients in France and Germany. We expect this to also be the case in other European countries in the near future. The latest information is available at https://www.postnord.dk/driftinformation/coronavirus-mail-distribution-continues.

 

Update from the 16th of March

The borders are closed | Mail distribution continues – new initiatives

Many airlines are now interrupting their services to and from Denmark on account of the new coronavirus, at the same time as countries around the world are closing their borders. This is naturally affecting a large proportion of the international mail that is sent from Denmark.

We have spent the past few days working to find alternative routes for mail leaving Denmark and we have been successful in many cases. For this reason, it is still possible to send letters and parcels from Denmark. This applies to mail to the following countries:

  •  all EU Member States, Australia, Canada, Hong Kong, Iceland, Japan, Liechtenstein, Norway, Russia, South Korea, Switzerland, the United Kingdom and the United States. In addition, we are maintaining mail deliveries to Greenland and the Faeroe Islands.

Unfortunately, this does mean that it is not possible to send mail to countries that are not on the list. As of today’s date, we will therefore no longer be accepting mail for delivery to the countries that are not on the list. Letters and parcels that are nevertheless mailed to any of the countries that are not on the list will be stored at PostNord until it is possible to resume deliveries to the country in question. Once a mail consignment has been delivered to PostNord, it will not be possible to have it returned because it is not possible in practice to find the individual consignments.

The carriage of letters and parcels to those countries that are on the list will involve road or sea transport, so it must be expected that delivery will take a little longer than normal.

The most recent information we received this morning indicates that goods are passing national borders (both blue and green) without significant delays. We will naturally post updates as and when the situation changes.

PostNord is closely monitoring the situation and we will do everything in our power to ensure your consignments reach their destination as quickly as possible. We are continuing to work on identifying additional alternative ways to transport mail out of the country, and the list may change over time.

Moreover, we are awaiting clarification concerning Collect parcels on the markets of southern Europe, and we will let you know as soon as new information becomes available in this regard.

Mail to Denmark from other countries is also being affected by the numerous initiatives coming into effect around the globe to limit the spread of the new coronavirus. Visit the PostNord website at https://www.postnord.dk/quick-finder/dagenspost for information (in Danish) about how this is affecting mail to Denmark.

New initiatives
When we deliver letters and parcels, we do everything we can to take care of our customers and employees. We have therefore prepared some new initiatives:

👉 We can sign on behalf of customers:
The parcel courier or employee at the post office can sign for customers using a special COVID19 signature on our scanners. This makes it possible to avoid all physical contact.

👉 One-time authorization to leave parcels without contact:
As a recipient customer, you can hang an authorization on your door permitting PostNord to place the parcel outside the door or in another location at your address. This also helps avoid physical contact.

Why the mail must make it out!

Mail distribution is vital for Danish infrastructure, and numerous citizens and businesses are dependent on our ability to deliver their letters and parcels. Deliveries can, for example, involve parcels of medicine crucial to life, samples being sent to or from hospitals, or products for elderly people. Moreover, all kinds of enterprises are dependent on our delivering goods to them so that they can keep their production – and thus their business – running. And, of course, letters remain an important source of information for a great many citizens. That is why we are continuing to distribute letters and parcels in a responsible manner, even though the world is in the grip of the new coronavirus.

We thank you for your understanding and will be in touch with additional information as soon as the situation regarding international mail – or other factors – changes. If you have any questions, please do not hesitate to call us on +45 70 11 12 30.

Best regards, Henrik Larsen, Head of Customer Service

PostNord