2021-01-20 12:15

The United Kingdom has now left the EU, and here you can read more about what this means for consumers and companies. 

What does Brexit mean for consumers (individuals)?

The UK is no longer an EU country from January 1, 2021, so other rules for trading now apply when you shop online in the UK. For example, this may mean that you have to pay VAT, customs and import fees for goods you buy from UK online stores. If you are a sender, you have to fill in a customs declaration when you send consignments to the UK.

I am receiving goods from the UK

Please note that if the value of your goods exceeds DKK 80, you always have to pay VAT and import fees. Customs depend on more criteria, which you can see at the Danish Customs Agency.

The Danish Customs Agency’s information about Brexit for consumers is available here.

I am sending parcels or letters to the UK

If you are sending items to the UK as a non-business (individual) customer, from now on you have to fill in a customs declaration and affix it to your consignment. This is most easily done by using our Online Porto tool at If this is not possible, you can obtain the relevant form (CN22 for letters or CN23 for parcels) from certain post offices.

The nearest post office that provides customs declarations can be found via, under ‘Find us’; select ‘Køb pakkelabels til udlandet’ in the drop-down menu. 

We recommend that you use on a computer or cell phone to fill in customs declarations, as we can then transfer the information directly to Royal Mail digitally, and the processing time will be shorter. Unfortunately, it is not yet possible to use our app to complete customs declarations.

You can send gifts with a value of up to £39 without the UK customs authorities charging VAT on imports into the UK. For gifts with a value of more than £39, which are regarded as merchandise, or consignments that contain an item that is subject to other fees, VAT and any other applicable fees are charged on the import.

The recipient pays the VAT and any fees, as well as an £8 charge to Royal Mail for customs clearance. The VAT rate in the UK is 20%.

You can still send documents in the same way as before Brexit.

If you have a consignment destined for Northern Ireland, this is sent in the same way as to the rest of the UK. When the consignment reaches the UK, Royal Mail ensures that it arrives at the Northern Irish recipient and that no VAT is charged, if this rule applies.

Parcel labels can be purchased and customs declarations filled in here, using PostNord’s Online Porto tool

What does Brexit mean for your company?

If you wish to do business in the UK, you must follow the regulations for trade with countries outside the EU. This can have an impact on your company’s customs, tax, duty and VAT situation, and you may have to make some preparations before sending goods to the UK.

Read more information about Brexit for companies from the Danish Customs Agency

Product offering

In a transition period, PostNord cannot offer all products to the UK. We strive to make this period as short as possible.

Parcel products that cannot be sent to/from the UK after Brexit:

  • MyPack Collect
  • Return Drop Off
  • Pickup Request 
  • Parcels to Northern Ireland, Guernsey, and Jersey

If we do receive the abovementioned products, they will be returned to sender.

Shipments that still can be sent to/from the UK after Brexit:

  • All other letter- and parcel products: Letters, PostNord Tracked, PostNord Untracked, Registered letters, as well as Postal parcels, MyPack Home and PostNord Parcel.

Pay special attention to:

  • It is obligatory to send information on the recipient’s SMS number and e-mail address. The contact information is used by DPD UK to inform the recipient about VAT collection. Parcels that do not have a mobile number and/or e-mail address will be returned to sender. 
  • It is important that you send correct customs documents and electronic customs data to us.
  • You must remember to put a trade invoice on parcels to UK. Unfortunately, we receive many parcels without invoices and/or necessary information. Therefore, we have to return parcels without an invoice to sender.
  • If the customs data is incorrect or incomplete, PostNord can help fill in the data for a fee. Alternatively, the shipments are returned to sender.
  • Expect delays to/from the UK after Brexit. This is due to new processes both in Denmark and UK. Furthermore, decreasing parcel volumes to UK mean we have fewer departures per week.
  • There are no changes for shipments containing documents.
  • For more information on the preparations, see

 BtC value below £135:

  • If you sell low value goods to private recipients in the UK, you must apply for a VAT account and a EU seller UK VAT number from the British tax authority. The number must always be stated on the invoice and in the electronic customs data as VAT on goods under a value of 135 £ must be paid by the sender. In this way, the recipient saves the customs fee.
  • The value of the shipment cannot exceed £135 excl. VAT, freight, and insurance.
  • You must add UK VAT to the goods when your customers purchase from you.
  • The recipient will not be charged further in the UK.

BtC value above £135:

  • In order to do a correct export outside the EU, you need an EORI number. You can apply for an EORI number with the Danish Business Authority. You must state your DK EORI/CVR number on the invoice.
  • You shall not collect VAT from your customer, as the recipient will be charged VAT/customs in the UK.

BTB every amount:

  • You must state your DK EORI/CVR number on the invoice.
  • Furthermore, you must state the recipient’s GB EORI-nummer and GB VAT number on the invoice.
  • You shall not collect VAT from your customer, as the recipient will be charged VAT/customs in the UK via the GB UK EORI/VAT number.



If you have any questions about processes and customs procedures, you should contact the Danish Customs and Tax Administration Brexit hotline on 72 22 12 02.