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MyPack Collect

You can use MyPack Collect to send parcels to their customers, with delivery to collection points in the Nordic region and Europe.
Business Customer service

Send parcels to your private customers in the Nordic countries and Europe directly to a service point

Regardless of whether you have an online store or just want to send parcels to your customers in a flexible way, our MyPack Collect solution is perfect for you.

Benefits with MyPack Collect

We deliver in the Nordic region and Europe.

We deliver the parcel to a service point located near the recipient.

The recipient receives a message when the parcel is ready for collection.

Parcels can be tracked the whole way to the recipient.

We deliver the parcel to a collection point located near the recipient. We deliver in the Nordic region and Europe and have a large distribution network, which is constantly growing.

With MyPack Collect, you can track the progress of the parcel until it is handed over to the recipient at the collection point. The recipient receives a message, via SMS, email or the PostNord app, when the parcel can be collected from the post office selected by the recipient. Flexible for you and easy for customers.

MyPack Collect can be used for parcels weighing up to 20 kg.


Dimensions for parcels sent to Denmark, Finland, Norway and Sweden

Max length 150 cm
Max. length + perimeter 300 cm


Dimensions for parcels sent to selected countries in Europe

Max length 100 cm
Max. length + perimeter 250 cm


Delivery and notification

Parcels are delivered to one of PostNord’s collection points or to a parcel locker terminal, Pakkeboks. The recipient receives an SMS or email when the parcel is ready for collection.

Parcels 7 days a week

In Denmark, we deliver MyPack Collect parcels every day from Monday to Sunday. This means that your customers can collect their parcels already on Saturdays or Sundays , instead of waiting until after the weekend. We deliver to all open post offices and parcels lockers across the entire country.

With Parcels 7 days a week you can increase your conversion rate during the weekends. At the same time, you offer your customers good service by letting them shop online when they want and have time during the weekend and still have the parcel delivered the following day.


PostNord provides compensation in accordance with the framework of the Nordic Forwarders’ General Provisions 2015 (NSAB 2015). Compensation of 4,800 DKK is paid for all types of parcel. 

Goods insurance

Take out supplementary goods insurance (in Danish).


Related services

Collect In-store

Consumers who buy goods online increasingly want to pick up the goods directly in the store. With the Collect In-store service, you give your customers that opportunity without having to make large investments. You get access to a complete solution that handles "Pickup in store" and gets started without you having to build your own system.

Read more about Collect In-store

PostNord Parcel Economy

Send parcels weighing up to 35 kilograms to companies in the Faroe Islands and Greenland. A cost-effective choice when you are not in a hurry.

More about PostNord Parcel Economy

MyPack Home

With MyPack Home, you can send parcels weighing up to 35 kg, which are collected from you and delivered directly to the customer’s door. You have to be a contract customer to be able to use MyPack Home.

More about MyPack Home