FlexChange

Give your customers the greatest possible freedom of choice

Your customers are keen to choose how their parcels are delivered. This makes their lives easier. With FlexChange, you can indeed make life easier for your customers.

How FlexChange works

The customer receives a notification stating the delivery date, via SMS or an email with a link to PostNord’s internet service, when the parcel is on its way. Then, with FlexChange they can choose whether the parcel should be left at a designated place at home or with a neighbor, even if nobody is at home at the time of delivery. Once the selection has been made, the customer receives confirmation of the chosen delivery method.

Flexible for you and easy for your customers!

A variety of FlexChange options, which make life easier for you and your customers:

FlexChange – delivery even if you are not home
Is the customer not home? The customer can choose to have the parcel delivered even if there is nobody home to receive it. The parcel is in such cases placed somewhere defined by the customer, or delivered to a neighbor. For example, behind the house, on the veranda or in the car port. There are some exceptions, depending on the customer’s choice and content of the consignment.