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Omnichannel communication
Communication service for companies

Omnichannel communication

Omnichannel helps you communicate with your customers on their terms, giving them the best customer experience – physically and digitally.

Benefits with Omnichannel communications
  • Improve the customer experience.
  • Improve your sales.
  • Create better efficiency with fewer manual processes.
  • Results in more satisfied customers.

Together with our digitalization partner PostNord Strålfors, we are offering Omnichannel communication solutions. When we use the term omnichannel, we are referring to the end customer’s seamless, channel-independent communication experience. Omnichannel – provides a recipient-adapted communication and branding experience.

We will help you handle your customer data to give you a deeper understanding of how you can best reach your customers. Using Omnichannel, you can distribute the information you want through the channels that best suit your customers. You can send physical or digital information – to many people or just to one.

For example, you can send direct advertising, customer club letters, invoices, account statements or contracts to your counterparty for digital signing.

Omnichannel provides a better customer experience

Customers get

  • to receive information in their preferred channel
  • the opportunity to have a dialog with you – as a response function, digital signatures or direct payment
  • relevant information at the proper time
  • the ability to access your information when and where it suits them.

Omnichannel will help you the whole way – from simple to more complicated solutions – by

  • identifying opportunities together
  • customizing effective solutions
  • integrating systems and tools
  • taking responsibility for the process.

Products included in Omnichannel

We Mail - If you send us your file we can handle your mailings, regardless of the desired channel, physical or digital. (SE,FI,NO)

  • We Mail
    Save time and money by letting PostNord print, pack in envelopes, frank and distribute your letters – both in Denmark and abroad. You can also use We Mail to send letters to your customers’ e-Boks.
  • e-Boks
    You send us a data file, and we will handle and deliver the document directly to the recipient’s e-Boks. You can also enhance the customer’s experience by using e-Boks functions such as response dialogue, digital signing and payment.

Do you want to know more about Omnichannel?

Call Customer Service at 70 11 12 30.