Privacy policy

Post Danmark A/S's privacy policy

PostNord has a 400-year history of protecting the secrecy of correspondence and securely getting messages to their destination, regardless of the challenges of the time. Now, in the digital age, we extend this protection online. Protecting and safeguarding personal data is at the heart of everything we do. We want those who interact with us to trust that their personal data is safe, secure and properly used. In this Privacy Notice we tell you how we collect, protect and use personal data.

Your privacy is important to us, and we are committed to respect your rights regarding the use and security of your personal data.

Post Danmark A/S (“PostNord”, “we”, “us”) is responsible to ensure that we process your personal data in accordance with applicable data protection legislation and our policies.

PostNord’s primary service is to deliver items as part of our national and international postal and parcel services.

This Privacy Notice applies to all individuals who make use of our services, who provide us with their services and who otherwise interact with us (“you”). More specifically, it applies to individuals who are:

our customers, for example when you send items,
recipients of our services, for example when you receive items that someone else sends you,
otherwise in contact with us, for example when you contact our customer service, visit and use our digital channels such as our website and social media or participate in marketing activities, competitions and customer surveys,
employed or hired by one of our business partners or service providers.

This Privacy Notice, together with other information provided at the time of data collection, tells you what personal data we collect about you, how and why we use it, and what your privacy rights are.

When PostNord delivers items, we do not process personal data within the item. PostNord is therefore neither controller nor processor for the personal data within the item. You can contact the sender of the letter or parcel for information about the processing of such personal data.

Processing of personal data (GDPR)

What personal data do we have about you

In the context of our services, we may process the below categories of personal data about you:

Identity and contact information, such as name, email address, phone number, physical address and other delivery locations including geolocation, physical address history, social security number and (electronic) signature.
For employees of business customers, business partners and services providers, we process business’s name, position in the business, and the business’ address, email address and phone number
Financial and payment information, such as price of the service, credit card details, preferred method of payment.
Product and service-related information, such as the type of service used and details about the item.
Delivery related information, such as delivery preferences, delivery point chosen, proof or documentation of an (attempted) delivery or return.
Other identifiers, such as tracking numbers, barcodes and parcel numbers on items.
Customs related information, such as details of the item’s content.
Marketing preferences, such as your choices and consent.
Customer history, relating to previous purchases and services used, such as parcels sent,
Contact history and records of enquiries, complaints and claims, such as details of the case, feedback, comments, incident reports, other information we need to handle your case, the results of your enquiry, comment or complaint.
Recordings of you, including images and audio recorded on CCTV and other equipment.
Customer account information, such as login information, professional information.
Information about your use of our digital channels, such as IP address, device information, browser information, information about how you navigate our website, and other information about your visit.
Any other additional information you may provide to us.

Where do we get your personal data from

We make use of the personal data that you give to us and information that we collect and generate about you.

Information you give to us

Some of the personal data we process about you we receive from you. You may directly or indirectly give us this information in different ways, for example when you make use of our products and services or when you interact with us.

You can choose not to provide us with certain information. However, some personal data we need to be able to provide you with our products and services.

Information we collect or generate about you

We receive personal data about you from various sources:

The sender of an item,
Customs Agencies,
Public or external registers and databases,
Business partners, such as banks, providers of payment solutions, and our logistics partners such as providers of postal or parcel services,
Information we receive from persons delivering items on behalf of PostNord, for example relating to an update of or correction of an address, building access codes and floor numbers,
Professional advisors, such as lawyers and auditors,
Public authorities,
Your digital devices, such as your computer and phone, when you access and use our digital channels.

We also need to generate personal data ourselves, for example parcel tracking numbers and customer numbers.

How do we use your personal data

We use your personal data primarily to provide our services. We also need your information for our business purposes and because we must comply with legal obligations.

We are only allowed to use your personal data when we have a legal basis to do so. Often, the legal basis is connected to your contract with us when you buy our services or we make use of your services. In other cases, we must comply with legal obligations, or we have a legitimate interest to use your personal data. More than one legal basis could apply when we use your personal data for a particular purpose.

We use your personal data mainly for the following purposes:

To deliver items to the right recipient at the correct address,
To manage our agreement with you. This includes to process payments and refunds of our services,
To manage charges,
To communicate with you,
To provide you with a PostNord account,
To handle enquiries, complaints or claims and to give you the opportunity to provide reviews of our services.
To maintain, develop, improve and test our IT systems, services, and the technical platforms on which they are made available,
To market our products and services,
To improve our products and services and create new ones,
To conduct customers surveys and carry out market research,
To prevent, detect and prosecute fraud, crime and misuse of our services and systems enabling us to protect our customers, employees and property,
To comply with legal requirements, such as customs, tax and security requirements.

Please see “Purposes etc in detail” for an extensive overview of the reasons etc. why we may process personal data about you.

Artificial Intelligence
We may use Artificial Intelligence (AI) to improve our services, for example when you are in contact with us. When we use AI, we process your information securely and in accordance with applicable legislation.

Who do we share your personal data with

Post Danmark A/S is a subsidiary of PostNord Group AB. We need to share your personal data with PostNord Group AB and other subsidiaries (PostNord Group). This is necessary for purposes such as customer support, maintaining business continuity, ensuring information security, and to meet legal requirements such as reporting, bookkeeping and billing.

Additionally, we must share your personal data with others when this is necessary for reasons listed under “How do we use your personal data?” of this Privacy Notice.

Business partners and other partners involved in the transport and delivery of items to you, such as providers of postal or parcel services and parcel delivery service points.

Customers. We need to disclose your information to our customers when we provide them with services which involve you. This is the case when you make a purchase on an online shopping platform.

Our service providers and other partners. We share your personal data with our service providers who help us in our daily operations, such as providers of payment solutions, banks and insurers as well as suppliers of digital solutions, operating services, system support. We may also share your personal data with organisations who help us develop and improve our services, for example through market research.

If the sender of a parcel has chosen email notification, PostNord may share the recipient's name and email address with Trustpilot A/S. PostNord uses Trustpilot to conduct customer satisfaction surveys in order to improve PostNord's products and services. Trustpilot only uses the personal data for customer satisfaction surveys.

International postal authorities and carriers. When you send an item overseas or receive an item from overseas, we will share personal data with international postal authorities and carriers.

Authorities, public actors, and other recipients. Legal obligations may require us to share information about you, for example to respond to requests from law enforcement agencies, customs agencies, regulatory agencies, and other public and government authorities. We may also disclose information if needed to detect and prevent fraud or for other legal, security, and safety reasons.

Parties involved in legal proceedings. In connection with a potential legal proceeding, including in the preparatory work enabling us to defend ourselves against or enforce any legal claims, your personal data may be shared with parties involved in the proceedings, such as lawyers.

Parties involved in a merger or acquisition. We may share or transfer your personal data in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Professional advisors, such as lawyers, accountants and auditors.

Other parties. Upon your request or if you permit us to do so.

Where do we process your personal data

When we use or share your personal data, they may be sent to companies both within and outside the European Economic Area (EEA). We will make sure that these transfers follow the law. If personal data is sent outside the EEA, we will protect it properly. For example, we may rely on the European Commission’s model clauses or send your information to countries which provide a good level of protection according to the European Commission.

How long do we keep your personal data for

We keep your personal data only for as long as we need it for the reason we collected them. This means that we keep different types of information for different periods of time, depending on the reason for having them.

In some cases, we may process your data for a longer period. This may be the case if we need to protect our legal rights, for example in a legal dispute or if it is necessary to fulfil a legal obligation.

How do we protect your personal data

We have technical and organisational security measures and systems in place to protect and safeguard your personal data. For example, procedures to prevent unauthorised access to, and misuse of, personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only those individuals who have a genuine business need in the course of their work are authorized to access personal data. They are governed by our rules of information and IT security, data protection and other relevant internal regulations and guidelines. They are also bound by confidentiality.

While we have measures in place to protect your personal data, unforeseen security incidents can never be precluded. Therefore, we have procedures in place to manage security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches.

What rights do you have

Under certain circumstances, you have rights in relation to your personal data, which include the following:

Right to erasure (“right to be forgotten”). You have the right to have your personal data erased under certain conditions.
Right to rectification. You have the right to have your inaccurate or incomplete information about yourself corrected.
Right to access your data. You have the right to know what personal data we process about you and why. You can also request a copy of your personal data which we process.
Right to restriction. You can ask us to limit our processing of your personal data until inaccurate or incomplete information about you has been corrected, or until an objection from you has been handled.
Right to object. When we process your personal data based on a legitimate interest, you have right to object to this processing when you believe that your personal interest outweighs ours. We will cease the processing, unless we can demonstrate compelling legitimate grounds for the processing which override your interests.
Right to transfer your data. In certain situations, you have the right to ask us to transfer the personal data we hold about you to someone else.
Right to withdraw your consent. You may at any time withdraw any consent you have given us. However, please note that withdrawing your consent will not affect any processing that has already taken place.
Right to complain. You have the right to lodge a complaint to Datatilsynet (the supervisory authority). However, we ask you to first contact PostNord if you believe that we have processed your personal data in violation of data protection legislation or this Privacy Notice.

If you believe that PostNord’s processing of your personal data is not being carried out in accordance with the applicable data protection legislation, you can lodge a complaint to Datatilsynet at www.datatilsynet.dk or bring your complaint before the courts.

Please note that legal rights or obligations may prevent us from disclosing or transfer all or part of your information, or from immediately deleting your information.

How to contact us

If you have any questions or comments regarding your personal data or this Privacy Notice or if you want to make use of your rights, you can reach out to us by contacting:

Post Danmark A/S, Hedegaardsvej 88, 2300 København, att.: Indsigtsanmodning

E-mail: Indsigtsanmodning@postnord.com

If you have any questions about PostNord’s protection and processing of your personal data, you are welcome to contact our Data Protection Officer by e‑mail: dpo-dk@postnord.com.

When requesting a refund for stamp purchases

What is the purpose?
PostNord has exited the letter mail market and no longer sells postage stamps, postal labels or Q‑labels. Consequently, for a limited period up to and including 30 June 2026, it is possible to return unused stamps, postal labels and Q‑labels issued by PostNord in 2024 and 2025 to PostNord and receive a refund of the value represented by the submitted labels, or the amount for which they were originally purchased. You can read more about the specific refund procedure here.

When, in this connection, you return the labels to PostNord, it is necessary for PostNord to process a number of your personal data in order to register which labels and how many are involved, to calculate your refund amount, to transfer the amount to your bank account, and to comply with accounting legislation, including carrying out controls.

Which personal data?
PostNord processes personal data relating to you as the sender of the labels, such as name, address, mobile phone number and email address, and, where applicable, a CVR number if you are submitting the labels as a business entity, as well as information that the shipment was sent with tracking. In addition, we process the amount or amounts for which you have requested a refund and your bank details.

Legal basis for processing?
PostNord’s processing is carried out on the basis of Article 6(1)(b) of the General Data Protection Regulation (performance of a contract), Article 6(1)(c) (compliance with a legal obligation), and Article 6(1)(f) (PostNord’s legitimate interests).

How long do we keep your personal data for?
The refund process is subject to accounting legislation, and PostNord therefore retains the above-mentioned personal data for the current financial year plus five years.

Where do we get personal data from?
PostNord receives the personal data from you via the return form.

Who we share personal data with?
PostNord may share the above-mentioned personal data with, for example, data processors, external auditors and public authorities, where such parties request it.

Review and updates

We will update this Privacy Notice from time to time. Therefore, we recommend that you visit our Privacy Notice periodically to keep yourself informed. If we make any changes to this Privacy Notice that will impact you significantly, we will inform you thereof in advance.

Version Date
2.0 April 2026

Purposes etc. in detail.

PostNord's services
Purpose: When do we process your personal data?	Personal data: What information do we use?	Legal basis: Why is processing necessary?
When we deliver your items, as part of our national and international postal and parcel services. When you send items, we deliver your item to the right recipient at the specified address. Thereby, we sort items by machines, redirect and return items, and charge penalty postage if applicable.	Name and address (for shipping label), E-mail address (for confirmation, shipping label and track and trace), Financial and payment information.	To fulfil the contract with you for the products and services you have purchased from us. To comply with a legal obligation we are subject to, such as the Postal Act and Bookkeeping Act.
When we deliver items to you, as part of our national and international postal and parcel services. When someone sends you an item, we deliver this item to you at the specified address. Thereby, we sort items by machines, redirect and return items, and charge penalty postage if applicable.	Name and address, Telephone number, E-mail address, Financial information,	For the legitimate interest to deliver items to you. To comply with a legal obligation we are subject to, such as the Postal Act and the Bookkeeping Act.
When we deliver items to you that require identification	We may ask you for your signature.	For our legitimate interest to ensure that we deliver the item to the correct recipient.
When we provide you with additional services This includes sending you service messages and delivery updates, providing you with track and trace codes, providing you with proof of postage or delivery, and administrating a power of attorney for the collection of an item.	The sender’s name, address, E-mail address, Financial information, The receiver’s name and address, Telephone number E-mail address, Track and trace code.	To fulfil the contract with you for the products and services you have purchased from us. For the legitimate interest to ensure that we deliver the item to the correct recipient. To comply with a legal obligation we are subject to, such as the Postal Act and the Bookkeeping Act.
When we manage your purchases, deliveries, returns and refunds of products and services (your service request)	Your name and address, E-mail address, Telephone number, Financial information. Information relating to the item, such as track and trace code, Any other information you share with us.	To fulfil the contract with you for the products and services you have purchased from us. For our legitimate interest to ensure we manage and handle the service that you requested request. To comply with a legal obligation we are subject to, such as the Bookkeeping Act.
When we provide you with a PostNord account and/or the PostNord customer portal This includes setting up, administering and providing you with access to your account or portal. In your account or portal, you can receive information about your items, make purchases and administer power of attorneys for the collection of an item.	Name, E-mail address, Job title, organisational affiliation, Customer number and login information.	To fulfil the contract with you for the products and services you use from us. For the legitimate interest to enable you to act on behalf of the organisation you work for.

Customs clearance, import charges and security requirements
Purpose: When do we process your personal data?	Personal data: What information do we use?	Legal basis: Why is processing necessary?
When you receive an item from outside the EU, your item can be subject to customs and security requirements. This can be the case when you buy items online from for example China or the United States If your item contains anything other than ordinary correspondence, you may need to declare your item and pay import duties and additional charges, such as an import fee. PostNord can carry out the customs clearance for you and pay the import duties. PostNord will then collect the import duties from you, as the buyer, and charge you a fee for our services. Sometimes, PostNord must perform a security screening of an item.	Name, postal address and details of the sender and recipient, Tax code / VAT number, Information relating to the item such as category, value and weight of the item, Information relating to the content of the item. This includes the description, quantity, weight and value of each article within the item, Financial and payment information relating to a customs’ payment.	To fulfil the contract with you, permitting PostNord to carry out the customs clearance and pay the import duties. To comply with a legal obligation we are subject to, such as international postal regulations, customs legislation, the Bookkeeping Act and security requirements.
When you send an item outside the EU, your item can be subject to customs and security requirements When sending an item to countries outside the EU and if your item contains anything other than ordinary correspondence, you must specify the content and its value to ensure fast and correct customs clearance. Sometimes, PostNord must perform a security screening of an item.	Name, postal address and contact details of the sender and recipient, Tax code / VAT number, Information relating to the item such as category, value and weight of the item, Information relating to the content of the item. This includes the description, quantity, weight and value of each article within the item, Financial and payment information relating to a customs’ payment.	To fulfil the contract with you, permitting PostNord to carry out the customs clearance and ship your item, To comply with a legal obligation we are subject to, such as international postal regulations, customs legislation, the Bookkeeping Act and security requirements.

When you are in contact with us through our customer service
Purpose: When do we process your personal data?	Personal data: What information do we use?	Legal basis: Why is processing necessary?
When we handle all matters that PostNord’s customer service receives, such as questions, inquiries, feedback, service matters and claims. We store manual and automated notes about your issue to document what has been said.	Name, telephone number, email address, postal address and for claims also the bank account number, Information relating to the item such as package ID, Any information you choose to provide when contacting us.	For our common legitimate interest to provide support regarding your question, inquiry, feedback or service matter in a safe and efficient manner.
For Quality and service improvement We can use the matter you contact our customer service with, to provide you with better products and services and to improve our customer service. Thereby, we can use the documentation of your contact with us.	Any information you choose to provide when contacting us.	For our common legitimate interest to improve our products and services, for quality control and to train our employees in support case management.

When you are otherwise in contact with us
Purpose: When do we process your personal data?	Personal data: What information do we use?	Legal basis: Why is processing necessary?
When we market our products and services to you, for example, by sending newsletters running competitions and/or promotions	Newsletter: Name and e-mail address. Competition: Name, email address and postal address.	Your consent.
When you receive communication from us, for example, through press releases and other mailings.	Name, E-mail address, Telephone number, In some cases, job title and organisational affiliation.	For our legitimate interest to inform individuals who may be interested in information about our operations and services.
When you participate in events.	Name E-mail address. .	Your consent .

When you are employed by PostNord's business customers and suppliers
Purpose: When do we process your personal data?	Personal data: What information do we use?	Legal basis: Why is processing necessary?
When we maintain and develop a current or future business relationship with our current or potential customers and suppliers.	Name, E-mail address, Telephone number, In some cases, job title and Organisational affiliation.	For our legitimate interest to maintain and develop our current and future business relationship with our current or potential clients and suppliers.
When we administer and manage the contractual relationship between PostNord and our customers and suppliers.	Name, E-mail address, Telephone number, Signature, In some cases, job title and Organisational affiliation.	To fulfill the contract between PostNord and you as our client or supplier. For our common legitimate interest to fulfil the contract.
When we provide and administer the services you as a customer have requested through the customer portal.	Name, E-mail address, Telephone number, In some cases, job title and Organisational affiliation.	To fulfill the contract between PostNord and you as a customer. For our common legitimate interest to fulfil the contract.

PostNord's own purposes
Purpose: When do we process your personal data?	Personal data: What information do we use?	Legal basis: Why is processing necessary?
When we improve our products and services and develop new ones For example, to improve our logistics processes, reduce emissions and thereby adhering to our sustainability goals, make analyses and reports for our business customers and resolve causes of complaints. This may include carrying out market research, analysis and customer satisfaction surveys.	All relevant personal data mentioned under “Where do we get your personal data from?” in this Privacy Notice. We aim to anonymise the information as much as possible.	For our legitimate interest to develop our operations and provide you with good products and services.
When we carry out customer and user research connected to user experience (“UX”) When being part of our contact database, we can contact you and ask you to test and evaluate new products and features during a session.	Name and contact details, Video recordings, in which you may be identifiable, including that your voice can be heard, Your opinions and input on new products and features.	Your consent.
When we enhance functionality on our website If you have given us your consent, we use cookies and similar technologies to provide you with a good experience when you visit our website. You can read about our cookies in our Cookie Notice.	IP address, Device information, Browser information, Information about how you navigate our website, Other information about your visit,	Your consent.
When we maintain, develop, improve and test our IT systems, services, and the technical platforms on which they are made available	All relevant personal data mentioned under “Where do we get your personal data from?” in this Privacy Notice.	For our legitimate interest to ensure that our services, products and business function and run efficiently.
When we prevent, detect and prosecute fraud, money laundering, other crimes and the misuse of PostNord’s services and to protect our customers, employees and property, for example through video surveillance.	All necessary personal data mentioned under “Where do we get your personal data from?” in this Privacy Notice. This may include video and voice material where you may be identifiable.	For our legitimate interest to protect the safety and belongings of our customers, employees, visitors, business and property; and to keep the items in our postal and parcel network safe. We may use this information in investigations and legal action related to (suspected) crimes we detect. This includes using this information as evidence in legal disputes and court proceedings. To comply with a legal obligation we are subject to, such as money laundering.
When we protect our assets, property and information systems This includes detecting, preventing, and responding to security incidents or other malicious, deceptive, fraudulent, or illegal cybersecurity related activity.	All relevant personal data mentioned under “Where do we get your personal data from?” in this Privacy Notice.	For our legitimate interest to safeguard our assets and property, ensure the security of our information systems and investigate, manage, mitigate and document security incidents. For compliance with legal obligations, such as data protection and cybersecurity legislation.
When we monitor and enforce compliance with our obligations and responsibilities We have legal obligations that we are subject to, such as national and international sanctions legislation, our financial and regulatory responsibilities, and obligations under our policies and procedures.	All relevant personal data mentioned under “Where do we get your personal data from?” in this Privacy Notice.	To comply with legal obligations, we are subject to. For our legitimate interest to manage compliance with our policies and procedures.
When we do dispute management and litigation	All personal data relevant to the dispute.	For our legitimate interest which includes protecting our assets, legal interests and managing claims and disputes.
When we conduct corporate transactions, including mergers, acquisitions and divestments.	All relevant personal data mentioned under “Where do we get your personal data from?” in this Privacy Notice.	For our legitimate interest to maintain and develop our business through mergers, acquisition and divestments.

Amendment of this privacy policy

January 2024