Do you need further advice or guidance?
You are always welcome to contact Customer Service.
Tips and advice about how to pack the goods you want to send by parcel in the best and safest way possible are available here.
To ensure that the items you send arrive without having been damaged, it is important that you pack your consignment properly. All parcels are processed using machines, transported by vehicle and loaded together with other goods of various sizes, shapes and weights. We therefore recommend that you pack parcels really well, so that they can withstand shocks, vibrations and pressure.
As the sender, you are responsible for packing your consignments correctly. Here we provide our top tips regarding how to pack your parcels safely:
We have made a guide with goods advice on how to package different types of goods.
Download our guide to good packaging (pdf)
If the parcel is packaged right, you avoid paying surchages for parcels that otherwise require more manual handling. Er pakken emballeret rigtigt, undgår du at betale tillæg for pakker, der ellers kræver mere manuel håndtering. If you want the parcel to be sorted by machine without surcharges, check that:
See our video (in Danish) or download our guide and get the entire check list on how to pack wisely and save money.
You can also see what kind of parcels have a shape that cannot be sortet by machine.
You are always welcome to contact Customer Service.