We no longer support Internet Explorer. Consider switching to Chrome, Edge, Firefox or a similar browser for a faster and smoother experience.
Open in Microsoft Edge
We do all we can to deliver your letters. But there may be several causes that mean we cannot deliver a letter. We mark all letters that we return to you with a returns stamp. It tells you why the recipient did not receive the letter.
Here you can see what the different returns stamps mean.
The address is inadequate/inaccurate
The recipient’s name is not on the mailbox
The recipient has moved and the new address is unknown or the forwarding service has expired
The recipient cannot be located
The consignment cannot be delivered
Street name/house number not found
The mailbox is full/missing/broken
The property is uninhabited/empty house/apartment
There is no building or it is a building under construction
It is not cleared of snow, there is a dangerous dog or other reason that prevents access
The consignment was originally distributed by, for example, Bladkompagniet or DAO
The recipient refuses to accept delivery of the consignment
Do you need further advice or guidance?
You are always welcome to contact Customer Service.