Domestic and international letters
You can continue using the same letter products as you do today. The prices for the individual products will be adjusted slightly, but the prices for stamp cancelled letters will remain the same.
Here are the three most significant changes concerning parcels.
- Compensation up to DKK 4,800
We are reintroducing compensation up to DKK 4,800 per parcel if any parcels are damaged or lost en route. This means that we no longer pay compensation depending on the weight of the parcel, but exclusively based on the value of its contents. The new compensation regulations apply to all parcel products.
- More flexible parcel pick-up
We are expanding your options so that in future you will be able to book ad hoc parcel pick-up, no matter where in Denmark you live. You will no longer be charged a fee per parcel for which you book ad hoc pick-up; instead, you will pay a set fee per collection.
- Easier to send large parcels
It will now be even more advantageous to send large parcels via PostNord. We are discontinuing the surcharge for parcels that are over 50 cm long. This means you no longer have to worry about staying below this limit.
Pallets, groupage and courier service
Pallets and groupage
Here are the three most significant changes regarding pallets and groupage.
- Greater flexibility
We are letting you be even more flexible when you need to have pallets and groupage consignments collected the same day, as in future you will be able to book ad hoc pick-up up until 13:30 rather than the current cut-off time of 11:00.
- Improved recipient experience
We will be delivering goods to private customers up until 18:00. On the day of delivery, our driver will call private recipients directly before 09:00 to confirm the estimated time of delivery.
- New charges
New charges will apply to pallets and groupage as from the start of the new year. See the relevant general terms and conditions and price lists.
We are cutting prices on a range of supplementary services and simplifying the structure to make things cheaper and easier for you, our customer.
Express Mail Service
Express Mail Service (EMS) is a global express product with full Track & Trace. EMS parcels arrive faster than standard postal parcels. In 2020, you will be able to reach even more recipients around the world with EMS, as we are expanding the service to include more countries.