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Unattended delivery

The Modtagerflex unattended delivery service offers you flexibility because nobody needs to be ‘in’ when we deliver your parcels.

Unattended delivery service

Sign up for delivery of your parcels so you can receive even when you are not at home.

We can deliver parcels to suit you

Save yourself a trip to the post office and agree with us on a location where you would like us to leave your parcels – even if there is nobody in the office. We call this service Modtagerflex. Modtagerflex is available to all our customers.

The Modtagerflex unattended delivery service lets you agree with us on a place where we can leave your company’s parcels and oversized letters. If you are signed up to our Modtagerflex service, you do not need to be in to receive a delivery.

Will deliver the items to a location that you agree with us in advance. We will send you a message when we have left an item for you. If the item fits in your mailbox, we will leave it there.

Even if you are signed up to our Modtagerflex service, there are still some items that cannot be delivered via Modtagerflex.

  • registered mail (requires a signature)
  • insured mail (requires a signature)
  • customs items (payment needs to be made at a post office)
  • payment on delivery parcels (payment needs to be made at a post office)

Contact us

If you want to hear more about Modtagerflex, please contact our Customer Service team.

How we deliver

Once your registration for the Modtagerflex service has been completed (please note it may take up to seven days for it to become effective), the mailman will leave items in the agreed location.

Once the item has been delivered, you will receive an SMS and/or e-mail to the phone number/e-mail address specified by the sender. If the sender has not specified a phone number or e-mail address, we will leave a note in the mailbox.

If the item is only small, the mailman will leave it in the mailbox.

When you sign up, you will have to choose a location that will become your fixed delivery point. It is your responsibility to ensure that the parcel can be delivered legally.

If we cannot deliver to the specified location (in the case of e.g. a locked door), we will leave your parcel for pick up at the post office or in a Pakkeboksen terminal. We will notify you where and how you can pick up your item.