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MyPack Collect

Send parcels directly to a service point for your private customers in Denmark and select countries in Europe. Get a quote and become a Business Customer, then you are all set.
Get a non-binding quote and become a Business Customer

Your benefits with MyPack Collect

  • Follow the parcel with Track & Trace

  • Delivery via the strongest network of post offices and parcel lockers in Denmark

  • Large delivery network in the Nordic region and Europe

Your options with MyPack Collect

  • Send parcels up to 20 kg directly to service points in Denmark, the Nordic region and selected countries in Europe.
  • Offer your customers the most flexible method of delivery.
  • When you send to customers in Denmark, PostNord adds a climate contribution per parcel.
  • Delivery in Denmark Monday to Saturday.
  • Compensation up to DKK 4,800 per parcel.

Make it easy for your customers to receive and return

Let your customers decide for themselves where they want their parcel delivered. With MyPack Collect, you offer a flexible delivery method for when your customer wants to pick up their parcel at a post office or parcel locker. You decide how you want to present the nearest service points in your checkout – in a list or as a map. You can also choose how many service points and what information is displayed. Read more about optimizing your checkout flow here (in danish).

If your customers need to return items to you, read more about PostNord’s Return Solutions here.


Want to know more about MyPack Collect?

Read more details about MyPack Collect (in danish).


Delivery time

The delivery times depend on the country of destination. You can see the delivery times here (in Danish only).


The dimensions of a parcel depend on the country of destination. Read more in the fact sheet for Parcels here.

Handover or collection of your parcels

MyPack Collect parcels can be handed over at a post office or a Business Drop-off or via an agreement for regular collection or ad hoc pickup.


We offer compensation up to DKK 4,800 no matter the country of destination.

If your parcel contains cash, gold, silver, watches, jewelry, or other valuable items worth more than DKK 4,800, it must be sent using the Insured Items service.

Read more about sending insured items here.

For other consignments that have a high value, but where there is no requirement to send it with the Insured Items service, you can purchase transportation insurance of up to DKK 100,000. Read more about your options here.

Customs clearance

Your parcels to destinations outside the EU customs union need customs clearance. This includes the Faroe Islands, Greenland, Norway and the United Kingdom. There are different types of customs documentation that must be completed depending on the consignment.

Read more about the details regarding customs when you export. 

Country specific information in danish