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Postage Paid by Recipient

Make it easy for your customers to return goods, reply coupons and other consignments to you.
Order Postage paid by recipient

Your benefits with Postage Paid by Recipient

  • It is free and easy for your customers to return replies or goods

  • Increase opportunities for response from your customers

Help your customers with their returns

Make it easy and free for your customers to return a reply or goods with Postage Paid by Recipient, also called Unfranked Reply Shipments/Ufrankerede Svarforsendelser (USF).

You only pay for the consignments that are returned to you, plus a monthly subscription.

Your customers drop off the consignment in the mailbox or at the post office and it will be returned to you within two workdays once it has arrived in Denmark.

There are two varieties:

Postage Paid by Recipient

This option is in Danish, works in Denmark and applies to all weight steps for letters.

International Business Reply Service

This option allows you to receive return consignments up to 50 g from your customers worldwide (excluding Taiwan), including Denmark.

The return consignments can weigh up to 2 kg if they are returned from: Austria, Belgium, Croatia, the Czech Republic, Estonia, the Faroe Islands, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

How to get started

  1. See the prices here (for both USF and IBRS).

  2. Your envelopes, coupons and reply cards must have a special franking imprint and be designed in a certain way. Click here to find practical information for USF and click here to read more about the practice of international business reply service.
    Please note that we must approve the design of your envelope, coupon and reply card before they are printed to ensure that they can be used.

  3. Enter into a Postage Paid by Recipient Agreement here. In addition to a fixed monthly subscription, you only pay for the consignments that are returned to you.