Customer Portal
The Customer Portal gives you a status on shipments, you will find practical information, and you can chat directly with Customer Service and much more.
Become a customer and get access
When you are a business customer, the Customer Portal is an important portal that gives you the necessary overview and tools to handle your shipments. Below you will get a short walk-trhough of how you can use the portal. For a deeper insight, visit our info pages, which are placed on the portal but accessible without being logged in.
Are you not yet a business customer? Request a quote and get started.
Are you a customer but without access?
If you are already a business customer but with no login, you can create a user or administrator login via the button below. If you create a user login, the administrator in your company will get a notification about having to accept the creation. If the administrator is no longer employed in your company, another user in your company can contact Customer Service via chat in the portal in order to get the administrator role. Alternatively, you can contact your sales rep to get the role your self.
What do I get in the Customer Portal?
Find detailed information about your shipments' journeys, and where they are located. In Track & Trace, you have the full overview of your shipments and you will find information such as shipment weight, product type and which services that are connected to the shipments in question.
Find guides about everything from using the Customer Portal to stopping a parcel and returning it to the sender before delivery.
Find reports and statistics of your shipments to look into specific shipment groupings or get a report on the environmental footprint of your shipments.
Add more administrators to your company and limit or add rights for them. It is always visible who made which shipments so you can keep the overview.
Write messages or chat with Customer Service Business directly in the Customer Portal. Apart from that, you will find video guides for subjects such as 'Buy "brevporto" in the Customer Portal', 'Stop the parcel and return it', 'Creation of claims' etc.
See how you handle parcels and can send letters via the Customer Portal.