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Quality of letter service

We measure the quality of letter service in order to offer high-quality services to our customers

We measure the quality of letter service in order to offer high-quality services to our customers. We also measure the satisfaction among our customers and employees on a continuous basis for the purpose of providing the best possible conditions for cooperation.

The German consulting firm Quotas GmbH make independent measurements of the quality of domestic letter service provided by us. Our quality target is 93 percent regarding ordinary letters posted on time.

The independent measurements of Quotas GmbH show the following achieved quality levels for letters:

  • 2018: 95,4 percent
  • 2017: 95,1 percent
  • 2016 - July to December: 93,0 percent
  • 2016 - January to June: 89,9 percent
  • 2015: 92,8 percent
  • 2014: 94,1 percent
  • 2013: 93,2 percent
  • 2012: 93,5 percent
  • 2011: 94,0 percent
  • 2010: 93,3 percent
  • 2009: 95,7 percent
  • 2008: 93,7 percent
  • 2007: 93,2 percent
  • 2006: 94,1 percent
  • 2005: 93,9 percent
  • 2004: 95,2 percent
  • 2003: 95.1 percent
  • 2002: 93.6 percent
  • 2001: 94.9 percent
  • 2000: 95.0 percent
  • 1999: 95.2 percent
  • 1998: 94.5 percent
  • 1997: 94.2 percent
  • 1996: 94.2 percent
  • 1995: 93.4 percent