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Parcels

Denmark

Maximum weight

Parcels 20 kg.

Size

Largest size: Length 150 cm and length + circumference = 300 cm

Parcels exceeding 120 cm in length are subject to payment of a volume surcharge.

Special types of items

A parcel can be sent as a

  • insured parcel
  • registered parcel
  • bulky parcels

Carriage time

You can buy labels for parcels at your local post office. Parcels posted at a post office before normal closing time will reach the recipient the next working day (Monday-Friday). However, parcels to Bornholm and to and from the very small islands may take up to two days to reach their final destination.

Further information on carriage times is available from your local post office.

Posting

You can post your parcels at a post office and a certificate of posting will then be issued to you on request. You can also use a Pakkeboksen self-service station. When your parcels are sent from Pakkeboksen, a certificate of posting will automatically be issued to you.

Track & Trace (electronic tracking)

You can track your parcel by using the parcel’s barcode and get information on a parcel that you have sent. You can get the information using Track and Trace by typing the barcode number of your parcel.

International

​Parcels to The Faroe Islands, Greenland and international destinations

If you want to send parcels to the Faroe Islands, Greenland or international destinations, you can choose between two different postage streams, each represented by a colour.

The two streams are distinguished by

  • the time taken for the parcel to arrive
  • the price you pay

Maximum weight

You can send parcels of up to 20 kg to most of Denmark’s major trading partners. Click and get prices to the Faroe Islands, Greenland and international destinations.

Contents

You cannot send just anything in a parcel to abroad and the rules may vary from country to country. Your local post office can help you with questions about admitted contents. Exact information is available from the embassy or consulate of the country in question.

You should always check yourself whether the contents of your parcels require customs clearance in the country of destination and whether importation of the contents is permitted. As the sender you will be responsible for any consequences if the contents you have sent are prohibited by law of the importing country.

Accompanying paperwork

You must complete a dispatch note when sending parcels to the Faroe Islands, Greenland or international destinations. Complete the front only, which is an address label.

When sending a parcel to the Faroe Islands, Greenland or international destinations, you must specify what is to happen to it if it cannot be delivered to the recipient.

You can choose

  • to have the parcel returned
  • to have the parcel destroyed

Countries do not all offer both options, however. Unless instructions are given otherwise, a parcel that cannot be delivered to the recipient will be returned to the sender who must pay the return postage. In the case of a parcel abandoned by the sender, the sender must pay any postage, duty, etc. which is not recovered from the sale of the contents of the parcel.

Additional customs documentation may be required for parcels sent to countries outside the EU. Contact your local post office for help with questions about customs documents.

Carriage time

When your economy parcel will reach the recipient depends on the country of destination. You can obtain more detailed information on carriage times by calling Customer Service +45 70 70 70 30.

Parcels sent as “Postal Parcels International” (Postpakker Udland) to Denmark’s major trading partners in Europe will normally arrive to their destination within 2-3 working days. If the contents of a parcel require customs clearance for a country outside the EU, you should expect the parcel to take an extra working day to reach its final destination.

Posting

Parcels to the Faroe Islands, Greenland or international destinations must be posted at a post office.

In each case, you will keep the bottom copy of the dispatch note as a certificate of posting/sender’s dispatch copy.

Delivery

Electronic tracking (Track & Trace)

Using the parcel’s barcode, we can track a parcel when the country of destination is one of the following

  • Austria
  • Belgium
  • Canada
  • Finland
  • France
  • Germany
  • Ireland
  • Luxembourg
  • Netherlands
  • Norway
  • Sweden
  • Switzerland
  • UK
  • USA

As a minimum, you can get information on where and when the parcel

  • was posted
  • was sent from Denmark to the receiving country
  • arrived in the country of destination
  • was delivered to the addressee or when an attempt was made to deliver it

You can get this information by using Track and Trace. The information generally takes one day to be recorded, so the earliest time at which you can get information on delivery is the day after planned delivery of your parcel.

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