How we deliver
We deliver to 2.6 million households across the country from Monday to Saturday. Letters can be delivered to your mailbox six days a week until mid-afternoon. Parcels are delivered from Monday to Friday until the evening.
Sometimes we might need to disturb you
When you receive a registered or insured item, we will have promised the sender that they will get a receipt. The mail carrier will ring your doorbell to deliver the item in person.
The mail carrier might also ring your doorbell if a letter is too big to fit in your mailbox. If you have signed up to the Modtagerflex (unattended delivery) service, we can leave your letter or parcel in an agreed place if you are not at home.
Sometimes you might need to pick up a delivery
If you are not home when the mail carrier rings your doorbell, they will leave a note advising you where you can pick up the item.
Remember to bring photo ID when picking up an item from the post office.
Remember your health insurance card when picking up parcel from a Pakkeboksen terminal.
The parcel carrier does not have keys to buildings, so if you live in an apartment building with a locked door, the mail carrier will delivery your notification the next day.
Parcels delivered to a Pakkeboksen terminal without your choosing
In some cases, we might ask you to pick up a parcel from a Pakkeboksen terminal, even if you are not a registered user. There are two main reasons why we might do this:
More and more online stores are using our service, which allows you to decide for yourself where you want to pick up your parcel. In these cases, you do not need to be a registered user to select delivery to a Pakkeboksen terminal.
We use both Pakkeboksen terminals and post offices as pick up locations when we cannot deliver to your address or the item is sent without delivery.
If you prefer to pick up your parcel at a post office, you can call our Customer Service team on +45 70 70 70 30 and we will deliver it to the post office where you normally pick up your parcels.
Payment on delivery parcels must be picked up from the post office
Parcels that need to be paid for before we can give them to you must be picked up from a post office. These include e.g. parcels with customs charges outstanding or payment on delivery parcels.
You will be told where you can pick up the item. Remember to bring photo ID when you pick up an item from the post office.
Here are the most frequently asked questions on customs issues. You can also call our Customer Services team on +45 70 70 70 30.
If your parcel is being kept for you to pick up, you are welcome to get in touch with us to have it redelivered or moved to somewhere else for collection for a small fee.
Please contact us on +45 70 70 70 30 if you would like us to redeliver your parcel.