What can I use the Pakkeboksen terminal service for?
You can use Pakkeboksen to send and receive parcels.
Pakkeboksen is a self-service terminal that you can use when the post office is closed to send and receive parcels. We have approximately 170 Pakkeboksen terminals located outside that you can use round-the-clock, and approximately 300 in Co-op stores that are open during normal opening hours.
What do I need to do to be able to pick up parcels from a Pakkeboksen terminal?
You will need a Pakkeboksen ID number. You can get an ID number by registering on the Self-service page. You must be at least 15 years old to use the Pakkeboksen terminal service.
I have registered as a user and I have a Pakkeboksen ID number. Is there anything else I need to do?
Yes, every time you order a parcel, you will need to write your Pakkeboks ID number and your name. Instead of writing your normal address, you should write your Pakkeboksen number, zip code and town name as the delivery address. Example of how to label a parcel to send to a Pakkeboksen terminal:
- IDXXXXXXXX (your personal Pakkeboks ID no.)/Name Last name
- Pakkeboks 109
- DK-2100 Copenhagen Ø
Will I always have to use the same terminal once I have registered as a user?
No, you do not have to use the same terminal every time. You can choose the terminal from which you want to pick up your parcel.
How do I know that the parcel has been delivered for me to a Pakkeboksen terminal?
You will be automatically sent an e-mail or SMS once the parcel has been delivered to the terminal. You then have 14 days to pick up your parcel.
Information for disabled users
If we left a parcel for you to pick up at a Pakkeboksen terminal, you can ask us to redirect it to your address for free by calling +45 70 11 22 12 or writing to email@example.com. If you wish, we can also redirect it to a post office of your choice.
What can be delivered to a Pakkeboksen terminal (size/weight)?
Parcels and registered letters can be sent to Pakkeboksen terminals. Parcels can be up to 61 x 37 x 35 cm (LxWxH) and weigh up to 20 kg.
Can I send parcels from a Pakkeboksen terminal?
Yes, you can send parcels from the approx. 170 Pakkeboksen terminals located outside that you can use round-the-clock, and approximately 300 in Co-op stores that are open during normal opening hours. If you send a parcel before 8 am (Monday–Saturday), it will normally arrive (in Denmark) on the next working day.
You can track a parcel that you have sent at postdanmark.dk/trackandtrace. Just enter the parcel number on your receipt.
What should I do if I change my phone number or e-mail address?
Remember to update your details on the Self-service page if you change your phone number or e-mail address.
Can I use the Pakkeboksen terminals if I am a wheelchair user?
Yes, the screen for using the terminal is at a height that everyone can use. When you sign up as a Pakkeboksen user, you can make sure that we always place parcels in lockers that you can reach from a wheelchair. These lockers are located at a height between 38 cm and 137 cm above the ground.
What should I do if I have deleted the e-mail or SMS with the codes for the parcel?
Call our Customer Service team on +45 70 11 22 12 and quote your Pakkeboks ID number and parcel number. We will then send you a new code.
What happens if the locker closes before I have taken my parcel out?
If you re-enter the code within the first 10 minutes, the locker will re-open. If you do not remove the parcel within 10 minutes, please call our Customer Service team on +45 70 11 22 12.
What should I do if the locker is empty when I open it?
Please call our Customer Service team on +45 70 11 22 12 for help, although we assure you that this issue only occurs very rarely.
What should I do if the parcel is damaged when I pick it up from the Pakkeboksen terminal?
If the parcel is visibly damaged on the outside, please go directly to your local post office. Remember to bring the parcel so that we can inspect it. Leave the parcel unopened to avoid any misunderstandings regarding how it became damaged.
If the damage is not visible before opening the parcel, you have seven days to make a complaint after picking it up.
Do you still have questions regarding the Pakkeboksen service?
If you have not found an answer to your question, please contact our Customer Service team on +45 70 11 22 12 or send an e-mail to firstname.lastname@example.org.