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Customers

Satisfied and loyal customers are a condition for positive financial results in future.

Satisfied and loyal customers are a condition for positive financial results in future. The fulfilment of customer demands is therefore a requirement which has to be met. We carry out measurements of customer satisfaction and loyalty on an ongoing basis.

On a European scale, we are in front. No matter whether it is in the case of price, quality, customer service, contractual terms or information level, the Danes are among the most satisfied within the EU in so far as the domestic postal service is concerned.

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